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Participating Frequently
January 29, 2025
Answered

Premiere not able to import DJI Matrice 4T Video

  • January 29, 2025
  • 5 replies
  • 1827 views

I am trying to import .mp4 files from my DJI Matrice 4T but none of the files are able to be imported into premiere. I belive they are recorded in HEVC 265, but that has not been an issue before when using Mavic 2 & 3, I haven't had any problems with HEVC 265 before atleast

 

Any one else seen this?

 

 

Correct answer FCP USSEL

Je vous tiens informé ayant à priori résolu le problème 

Le problème vient bien comme je le pensais des fichiers textes inclus dans le format vidéo.

Il faut donc les désactiver :

1°) Aller dans les paramètres de la camera

2°) Cliquer sur les trois petits points

3)° Décocher les “sous-titres”

J’espère que ca vous aidera 😉

5 replies

FCP USSEL
FCP USSELCorrect answer
Participant
July 3, 2026

Je vous tiens informé ayant à priori résolu le problème 

Le problème vient bien comme je le pensais des fichiers textes inclus dans le format vidéo.

Il faut donc les désactiver :

1°) Aller dans les paramètres de la camera

2°) Cliquer sur les trois petits points

3)° Décocher les “sous-titres”

J’espère que ca vous aidera 😉

Franck Cordier Photographies - Ussel / FRANCE
Tim Butler
Participant
July 3, 2026

Thank you so much!!!! This worked!!!! Finally!!!  It is called “Video Caption”  in English, but you led me to the right spot!!!!

Participating Frequently
February 2, 2025

Another update: it is not supported by media encoder either

 

Community Expert
February 4, 2025

I'm not 100% sure what's going on here but DJI seems to use a unique H.265 encode sometimes and it doesn't always play nice with Premiere. And Media Encoder uses the same engine so if it doesn't work in one it won't work in the other.

I would use Shutter Encoder to transcode all of your clips to a better editing codec like ProRes 422. It's a great Swiss Army Knife of converters and you can do them in a batch like Media Encoder. And ProRes is much easier to work with than H.265/HEVC footage.

-------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
Participating Frequently
February 20, 2025

Oh thanks John - I'll look into that! Thanks again!

Participating Frequently
February 2, 2025

@Peru Bob Good day! Sorry for the late reply:

 

 

Peru Bob
Community Expert
Community Expert
January 30, 2025

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Community Expert
January 30, 2025

What version of Premiere?

-------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
Participating Frequently
February 2, 2025

 

Tim Butler
Participant
February 6, 2026

Has anyone solved this yet?  The only answer I have gotten is people use shutter encoder to save it into a format that Premiere Pro will take.  Is there a codec I can install or something so I don’t have to take this extra step?  Thanks in advance!!!