Premiere not using the video card

I know how it works. I'm having problems and I know it, Adobe is crashing and it could cause problems to my computer because of it. I said that Premire isn't using the GPU because I notice that, but the real problem is that i'm not getting playback.

Hello Yasmin etc.,

Abridged summary of how the GPU is used:

"Most of the processing is done by CPU. GPU assists in processing certain tasks and features. The GPU is used for GPU accelerated effects [linked by R Neil Haugen], resizes, color space conversions, recoloring and more. It is also used for timeline playback via Mercury Transmit."

https://helpx.adobe.com/ca/x-productkb/multi/gpu-acceleration-and-hardware-encoding.html

Note if you are not using Mercury Transmit, not using effects, and not doing resizes etc., then playback (decompressing and displaying a format) is handled by the CPU.

R.

I installed them.

Did you install them from the CC app to the system drive, or copy/paste?

I have already moved them back to the system/C drive.

So the apps are not on the system/C drive anymore?

I'm using a CPU i5 11400F 16GB RTX2060.

I never had any playback issues, this problem started happening after I installed a new SSD in my computer. Then I moved all the apps (reinstalled them) to this SSD and the Premiere Pro started to no longer use de GPU. I tried reinstalling it on others SSD, like the one it was before, but nothing helped. It happens with or without any effects, obviously I have more problem when I have effects because that's when I really need the GPU working. Other editing programs are working normally. 

What's your rig, and your GPU? What effects are you using?

Note, Premiere doesn't use a GPU for basic playback, but primarily for processing things on the GPU Accelerated Effects list ... such things that work with either color/tonal ranges or image size. Like Lumetri, Warp Stabilizer, that sort of thing.

If you scroll through this, you get a long list of what effects are "accelerated" using the GPU processor.

GPU Accelerated Effects List