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Participant
November 24, 2024
Question

Premiere not working

  • November 24, 2024
  • 1 reply
  • 163 views

Mid-project, my adobe abruptly stopped showing the clips though still linked.  I started a new project and importing takes forever, and when a clip is finally imported it takes a long time to show, and then often doesn't play.  I have deleted my media cache.  I have also uninstalled and reinstalled.  I have a MacBook Pro 1, and my mac runs Sonoma 14.5.  From what I can tell everything is up to date.  I don't know what to do.  I have projects with deadlines.  Even the Welcome Premiere Pro video won't generate.  It gets stuck at 68%.  

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1 reply

Community Expert
December 28, 2024

Known crash issues 

On macOS versions before 13 (Ventura), Premiere Pro crashes at startup

The first time Premiere Pro, After Effects, and Media Encoder are launched after installing on older macOS operating systems (earlier than macOS 13 Ventura), a message stating Display surface initialization failed is presented, and the application then crashes. This failure will not happen again in subsequent launches of each application. Apple resolved this issue in macOS 13.

https://helpx.adobe.com/premiere-pro/kb/known-issues.html