Premiere only imports audio hevc clip

Question

So I've seen several previous threads about this with no answer's, I am editing on windows 10. I have footage that was shot in HEVC 10-bit 4:2:0 at 4k 60P in .mov. When I import the clips into premiere, the only thing that appears is the audio file. It's as if premiere just converts the clips to a wave file.

Don't bother mentioning media cache. I've deleted it, moved it to another directory. I've also renamed the clips and moved them. Nothing has worked. I am editing on the latest version of premiere and windows 10 is also up to date.

Useful answers would be appreciated.

[title edited by mod for better search]

wshinn1 · Accepted Answer

Allright, try this.1- Close Premiere and all adobe apps2- Delete folder c:\user\public\documents\adobeinstalledcodecs\1.03- Launch Premiere, create a new project and import HEVC file.4- A message should appear saying that HEVC codes will be installed, click ok.This will reinstall/update your HEVC codec.Let me know if it works.I'm just converting everything to prores.

Matt28838651fjf9 · Answer

After spending hours and hours trying to get HEVC Go Pro clips to import video and not just audio (a year ago it worked fine), I found an easy solution: swith to Davinci Resolve.

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