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A
Anonymous
February 28, 2020
Question

Premiere Pro 14.0.3 wont open

  • February 28, 2020
  • 2 replies
  • 310 views

So, ever since version 14.0, Premiere give me a componite warning. I just chose to continue with known issues. After that, the app worked fine. 

 

After the upgrade to 14.0.3 the app wont even load. During one load attempt, I did get the warning, and when I clicked on "continue with known issues" the app just froze and nothing happens. 

 

I guess Im wondering if this is happening with anyone else? It's kinda sad that I have to use two different versions of Premiere to jump between two different computer that are the same model, but only a year appart in age. 

 

here is some system info:

OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Alienware
System Model Alienware 14
System Type x64-based PC
System SKU Alienware 14
Processor Intel(R) Core(TM) i7-4900MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)

Name Intel(R) HD Graphics 4600

Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver Version 20.19.15.4463

This topic has been closed for replies.

2 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
March 2, 2020

Your machine is too old to run 2020.

Downgrade to 2019.

A
Anonymous
March 2, 2020

That's a real bummer. I mean, it was running 14.0.0 just fine, albeit with continueing past the first warning screen.

 

I think what worries me is if I have to reinstal the OS for any reason and Adobe decides to take down the 2019 version. I do a lot of editing on this laptop and the funds are just not there to upgreade to a newer one. 

 

I used to get excited for the new version updates. Now I worry when I see one because the thought that runs through my head is "well, is this gonna work on my system or not"

 

Guess I'll just have to keep 2019 on both computers so I can jump between projects.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
March 2, 2020

I copied this from a FB group written by Karl Lee Soule (Sr Technical Sales Manager Adobe).

 

Something to note on the new System Compatibility Report

This new feature will tell you if your system has a known problem with your system. There is the option to click “continue anyway” but do so at your own risk, particularly when the issue is a driver issue. 

In support and engineering, we’ve determined that a very high rate of crashes are driver-dependent. Premiere Pro uses the full capability of the hardware, and a bug in the driver may not be noticeable for other tasks, but could be causing a crash in Premiere.

If the System Compatibility Report is suddenly telling you you need to update a driver, it means we’ve identified a potential crash that can be caused by a bug in the driver you’re using. You may not be experiencing this crash now, but the problem exists. It’s like a “check engine” light on your dash - you can keep driving, but something is wrong.

Adobe is being much more proactive in identifying bad drivers and noting them in the System Compatibility Report, so a system that passed yesterday may flag a driver today if something new was identified. We want you to have the best experience with Premiere and this is gonna help.

P
PatrickTak
Participant
March 2, 2020

Got the same problem. Since the 14.0.3 update Premiere hangs on the launch screen. It's doing something according to the taskmanager, but no idea what. Even on another system with fresh install the same problem occures.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
March 2, 2020

Please make a new thread. unless you have the exact same issue and computer used.

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