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Question

Premiere Pro 15.0 crash Canon R5 8K RAW

Forum|Forum|5 years ago
March 10, 2021
5 replies
2023 views

Updated to Premiere Pro 15.0. Now Premiere crashes when trying to playback Canon R5 8K RAW footage (8K timeline and 4K timeline). Playback is stuttery at first and then Premiere crashes. On previous version playback was somewhat usable. Also warp stabilizer crashes Premiere when trying to stabilize timelapse footage from Sony A7R IV (JPG). Crash happens when fast analyze is selected. For example Mavic 2 Pro JPGs work fine with Warpstabilizer so it is probably because of huge Mpix that cause the crash. Did a complete Windows reinstall as well, didn't help. Do you test these releases at all Adobe?

AMD 3960X

64GB

2080TI

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KimblahAuthor

Inspiring

Still only silence from Adobe. I'm quite disappointed. Adobe please comment and fix this issue. I can't edit my files! I have sent the link to the files to you Kevin, but you haven't replied at all. I'm ready to do a remote session with Adobe so you can see the problem yourself.

KimblahAuthor

Inspiring

Any news regarding this issue Kevin? I have tried newest beta versions and the issue remains.

KimblahAuthor

Inspiring

Kevin or someone from Adobe please comment on this. This needs to fixed asap.

Kevin J. Monahan Jr.

Community Manager

Hi Kimblah,

Have you tried disabling Hardware decoding in Preferences > Media? Does that help?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Community Manager

Hey there, Kimblah.
I took a look at your case and found your crash report is due to a "CrmSdk.dll" error. While I check to see if there is a bug with existing footage you are having trouble with, can you try some of the troubleshooting steps for this dll I found in this troubleshooting doc? Hope it helps: https://www.exefiles.com/en/dll/crmsdk-dll/

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

KimblahAuthor

Inspiring

Thanks for suggestion Kevin. That didn't help though. My Windows in just installed and Premiere also. I tried to download the .dll file from the site and replace it in the Premiere directory, but video playback is not possible at all.

KimblahAuthor

Inspiring

Also one additional information that might help to narrow down the issue. Playback is fine for the first time it is started in the timeline. When playhead is moved to another clip in timeline and playback is started again, then Premiere crashes.

KimblahAuthor

Inspiring

This kind of erros sometimes show up before crash:

Joëlle Bh

Community Expert

Hello can you please try to do these rebooting steps:

Reset Premiere Pro preferences: FAQ: How to reset preferences in Premiere Pro?
Clear the media cache

https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

KimblahAuthor

Inspiring

Thanks for the tips, but those didn't help. Also now the same situation is present in Premiere 14.9. It was working fine and then after update to Premiere 15.0 it is not working anymore. Not even after I reinstalled Windows and only version 14.9. I can't believe how fragile Premiere can be. I would like to have someone from Adobe to comment on this and tell us how well Canon R% 8K RAW playback is in their systems.

Joëlle Bh

Community Expert

Are you editing on an external drive or local drive? can you please check also if the GPU acceleration is on and what is the renderer settings that you're using(project settings - general - renderer)

and have you ever tried to use the proxy flow? It's the best workflow for 4k and 8k footage

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