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dmzdmz
Inspiring
June 6, 2019
Answered

Premiere Pro 2018+2019 Hangs in Windows 1903+1809

  • June 6, 2019
  • 4 replies
  • 4645 views

Hi All! I hope to find a solution here

On May 23rd I finally upgraded from Windows 7 Pro to Windows 10 Pro.

When launching PPRO 2018+2019' when clicking on the Graphics Tab or Effects Tab (or when going Window > Essential Graphics) the program hangs and I'm forced to close it.

I can't do any real work without access to these features.

I've been back and forth with Adobe Support, running various troubleshooting actions with them,  but to no avail. (error checks, safe mode, uninstall and reinstall etc')

The latest "suggestion" from Adobe Support was to rollback Windows to version 1803. ( After they asked me to upgrade from 1809 to 1903 version!)

Windows will not let me to go back beyond version 1809.

I think this is an unacceptable suggestion! Why should I rollback to a less stable and ( very Importantly) less secure OS?!?

(I'm in the process of buying a new PC and probably will get on it the latest version of Windows anyway, and what then??)

I'm very close to cancel my All Apps subscription and move to another NLE system, so this is my last attempt to maybe get a proper solution here.

Thank you!

    This topic has been closed for replies.
    Correct answer dmzdmz

    Hello and Hi!

    After many hours with Adobe support staff (who were very patient and kind) I SOLVED the Problem!

    Here is what I did:

    - I deleted all the fonts I could from Windows\Fonts folder. I had over 2000 fonts and after the deletion(you must have permission) I was left with 79 fonts which were either "in use" or were "protected system fonts".

    - Rebooted my PC

    - Opened PPRO 2019 and Voila! All panels work just fine! No crashes!

    Small quirk in 2019: I use Hebrew Fonts sometimes and when trying to edit one of the preinstalled templates, It won't let me type Right to Left. (its enabled in preferences) Only when I create a new title of my own.

    In PPRO 2018 it works fine. BUT, in 2018 I can't drag any of the preinstalled templates to the timeline.

    Hope Adobe fixes this soon!

    Hope this helps to whom ever reads this!

    Thank you!

    4 replies

    D
    dmzdmzAuthor
    Inspiring
    July 18, 2019

    Hello and Hi!

    After many hours with Adobe support staff (who were very patient and kind) I SOLVED the Problem!

    Here is what I did:

    - I deleted all the fonts I could from Windows\Fonts folder. I had over 2000 fonts and after the deletion(you must have permission) I was left with 79 fonts which were either "in use" or were "protected system fonts".

    - Rebooted my PC

    - Opened PPRO 2019 and Voila! All panels work just fine! No crashes!

    Small quirk in 2019: I use Hebrew Fonts sometimes and when trying to edit one of the preinstalled templates, It won't let me type Right to Left. (its enabled in preferences) Only when I create a new title of my own.

    In PPRO 2018 it works fine. BUT, in 2018 I can't drag any of the preinstalled templates to the timeline.

    Hope Adobe fixes this soon!

    Hope this helps to whom ever reads this!

    Thank you!

    D
    dmzdmzAuthorCorrect answer
    Inspiring
    July 18, 2019

    Hello and Hi!

    After many hours with Adobe support staff (who were very patient and kind) I SOLVED the Problem!

    Here is what I did:

    - I deleted all the fonts I could from Windows\Fonts folder. I had over 2000 fonts and after the deletion(you must have permission) I was left with 79 fonts which were either "in use" or were "protected system fonts".

    - Rebooted my PC

    - Opened PPRO 2019 and Voila! All panels work just fine! No crashes!

    Small quirk in 2019: I use Hebrew Fonts sometimes and when trying to edit one of the preinstalled templates, It won't let me type Right to Left. (its enabled in preferences) Only when I create a new title of my own.

    In PPRO 2018 it works fine. BUT, in 2018 I can't drag any of the preinstalled templates to the timeline.

    Hope Adobe fixes this soon!

    Hope this helps to whom ever reads this!

    Thank you!

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    June 6, 2019

    Go for a clean install of Windows 10 instead of upgrading. Upgrading do too often cause problems.

    1. Go to Download Windows 10
    2. Click on Download Tool Now to create the installation media with the Media Creation Tool.
    3. When done, make sure to upgrade chipset drivers, LAN drivers, audio drivers, etc and download the latest graphics drivers from the GPU manuafacturer.

    The link abowe goes to Microsoft

      D
      dmzdmzAuthor
      Inspiring
      June 6, 2019

      Dear Averdahl,

      Sorry for not being accurate, but when I wrote "upgraded", I actually did a complete clean install from scratch and made sure that all the drivers are the most recent ones.

      Apart from Adobe CC apps, the only other programs I installed were: Microsoft Office, VLC and IOBit Uninstaller -I did uninstall them to test and that had no effect and the problem persists.

      Thank you

      Averdahl
      Community Expert
      AverdahlCommunity Expert
      Community Expert
      June 6, 2019

      O.k, give us some specific details about your computer, CPU, RAM, GPU, storage.

      E
      excited_Genie16B8
      Legend
      June 6, 2019

      You can try some troubleshooting.  Start with Steps 2N, 3D and 4D below.

      Unofficial Premiere Pro Troubleshooting Guide

        D
        dmzdmzAuthor
        Inspiring
        June 6, 2019

        Dear Jim,

        Thank you for your reply and suggestions.

        I looked at your link - which is wonderful! - and since I did a clean install of Windows 10, all the drivers were the latest, no quicktime at all, no plugins, no antivirus (except the built in Windows defender).

        Only VLC and basic Office(Word, excel, Power point) - which I uninstalled using IOBit (and uninstalled IOBit) but that didnt solve the problem.

        For now, I'm at loss...

        Thank you very much! 

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