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unknownsailor
Inspiring
November 5, 2017
Answered

Premiere Pro 2018 constantly crashing

  • November 5, 2017
  • 40 replies
  • 50789 views

Recently updated to 2018 and it keeps crashing. Completely random but enough for it to drive me up the wall.

Windows 10

Dell XPS 15 4K - intel i7 7th gen - 32 gb ram

Editing GH5 10bit FHD long GOP clips, Mavic drone and GoPro .mov and .mp4

No other apps open

Tried both CUDA and software only

Cache files deleted

Only once has it come back with a crash report (I was using legacy titles) and it sent me to a completely random forum thread. The rest of the time it just hangs in the middle of an action, which could be anything from slicing a clip to changing the tool. In a ten hour day it crashes at least ten times. Sometimes after  opening the package after crashing it crashes again immediately, but sometimes not.

Whilst I've been having problems with Premiere Pro running properly on my XPS, it didn't crash like this in version 2017. This is new to 2018.

Anything else I can add to assist with bug-testing?

    This topic has been closed for replies.
    Correct answer unknownsailor

    Been offline since my last post until recently but many of my problems have been resolved by the latest version that came out a week or two ago. Pr is not crashing anymore, in particular when trimming clips, which would almost guarantee a crash.

    The other thing I did was buy an external SSD (Samsung T5) and this has helped significantly.

    Pr is still slowing down when I start layering multiple 10 bit or 4K files. One strategy I'm using is to do adjustment layers and text last because they really slow things down, as does warpalising. My timeframe still stalls by the end of one of my projects (normally 15mins in length, made up of 10bit and 4K footage) so it's easier to render a sequence rather than trying to play it, which is still a pain, but at least it's not crashing any more.

    40 replies

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    jaew99886784
    Participant
    February 22, 2018

    Same problem - I hope Adobe is paying attention... something tells me they are, they just have not found the fix and don't want to make it too public that this is a serious ongoing issue...

    B
    BeaCrazyPenguin
    Participant
    June 17, 2018

    Premiere was working fine last week when I did a small job.  Fired up today and the app gets as far as the splash screen then the tiny text says "Initializing Application" then the splash disappears and never shows the work screen.  Go into Task manager and look at apps, Premiere 2018 is showing up as a background app but wont actually display.  This zombie version also prevents any other instance of the program from running.  So, i look in the Creative Cloud and find that there's an update.  i install the latest version and get exactly the same behavior.

    Going on previous crash upon crash upon crash situations, i downloaded the latest driver from Asus for my ROG notebook.  I booted to safe mode, cleaned the previous driver out with DDU, booted back to live mode and installed the latest Nvidea driver.

    Predictably, Premiere would not launch.

    i then proceeded to uninstall 2018 and install 2017.  A s a reward for all of my efforts, I received nothing.  Premiere 2017 displayed the exact same issue as 2018. 

    I need to finish a project this weekend or I won't be able to do anything with it for a whole nother week so thanks to a post on another thread, I took some advice and installed Blackmagic Resolve 14 for free and after a small issue with my windows page file size (uppped to 9GB from 6GB)  I have a fully operational video editor!  Thanks Blackmagic!!!!!!

    Honestly, if you're a professional, I don't know how you cope with buggy software like Premiere!  From what I've seen here, there's lots of unhappy customers.  Anyway, my answer to the problem posted by the OP is Blackmagic :-)

    mattijs peters
    mattijs peters
    Participant
    February 21, 2018

    Same problems here....trying to render my files and it keeps crashing. Did not had any problems until today....please Adobe..do something.

    S
    sangarone
    Participant
    February 21, 2018

    Dell XPS 15, PPro2018... Every time I press enter to render it crashes the entire computer...  Turing off CUDA in the project settings resolves this but turns the previews to trash and renders sooo slow...  I dont really understand how turning off CUDA is considered to be a workaround, I paid $2000 for a spec'd out pc and $50/month for a reason, if I wanted this junk I could use an HP from 5 years ago.

      C
      chrisf43219754
      Participant
      February 17, 2018

      This worked for me, at least for what I needed today. -I was having the same issues- random freeze, force quit, then couldn't even import media without freezing. Updated to latest version and restarted, still no change. I cleared my preferences and plug-in cache which got me through my session with no problems. Not sure if I had to clear the cache but I did both at the same time. Hopefully it keeps up and I don't have to do this every time I need to edit.

      Hold down Option (alt) and Shift while launching Pr until the splash screen. This will clear preferences and plug-in cache. Your list of previous projects should be clear if done correctly.

      To clear preferences only- just hold down Option (alt) while launching.

        U
        unknownsailorAuthorCorrect answer
        Inspiring
        February 15, 2018

        Been offline since my last post until recently but many of my problems have been resolved by the latest version that came out a week or two ago. Pr is not crashing anymore, in particular when trimming clips, which would almost guarantee a crash.

        The other thing I did was buy an external SSD (Samsung T5) and this has helped significantly.

        Pr is still slowing down when I start layering multiple 10 bit or 4K files. One strategy I'm using is to do adjustment layers and text last because they really slow things down, as does warpalising. My timeframe still stalls by the end of one of my projects (normally 15mins in length, made up of 10bit and 4K footage) so it's easier to render a sequence rather than trying to play it, which is still a pain, but at least it's not crashing any more.

        D
        davidkong
        Participant
        February 15, 2018

        It's really hard to know what your problem is without more info, but a lot of the time that Premiere crashes, the problem can be fixed by one of these:

        Version - there’s a bug in the version you’re running, which may have been fixed in later versions. Always double-check the Creative Cloud app.

        Trashing Preferences - your preferences are corrupted.

        Codec - your system doesn’t like the preview codec. Easy to change.

        Plug-ins - you’ve got a plugin that’s causing issues. Deactivate them to see if that’s the issue.

        GPU - try switching rendering off the GPU.

        I/O Devices - try disconnecting any I/O devices you have.

        Hard Drives - make sure you’re using a hard drive that’s fast enough for your footage.

        File Formats - try transcoding your source footage to a good intermediate codec.

        RAM - try freeing up RAM used by other software.

        It’s too much to paste in here, but this article gives a deep dive and explains more about each of those issues and how to fix them:

        https://blog.frame.io/2017/11/13/common-premiere-pro-crashes/

        S
        socalj13
        Participating Frequently
        January 19, 2018

        I have had Premiere crash on me constantly and a lot of time when its just sitting open, no computer use. Started with 2018 update, first on a 2017 iMac 5k, and now still on a brand new 2017 iMac 5k. 

        Crashed Thread:        21  Dispatch queue: com.apple.root.utility-qos

        Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

        Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

        Exception Note:        EXC_CORPSE_NOTIFY

        Termination Signal:    Segmentation fault: 11

        Termination Reason:    Namespace SIGNAL, Code 0xb

        Terminating Process:   exc handler [0]

        A
        AtonMusic
        Known Participant
        January 19, 2018

        Same here on a Mac on 10.12.6

        It is a true horror. Cant work with it at all...

        Thought perhaps it would be a Mac thing and that adobe can't handle OS X anymore. But since you're having this on Windows then it just appears that adobe can't handle it anymore.

        The ever increasing unreliability of their software is a pain and at EUR 49 per month one would think they could afford to write better code. Before they went subscription their software was really good. Now they just take the money and care zero about quality....

        D
        Devyn Brugge
        Inspiring
        December 6, 2017

        This seems like a common crash where Premiere freezes and closes when trimming clips or moving them in the timeline.

        Try disabling GPU rendering and switch to software only.

        Try closing the Metadata window.

        S
        stevenprobets
        Known Participant
        November 29, 2017

        An update is WELL OVERDUE what is going on Adobe! Put your skates on

        Mine has been terrible crashing today. Initially I did remove an old plug in and it helped but the problem still is crashing randomly. Everything on my computer is now updated and all plugins should be 2018 compatible.

        Also, using the program is sluggish. I have a top spec iMac and just shortcut selects on my keyboard pauses.

        Come on Adobe!

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