Premiere Pro 2018 (fresh instalation) - do not start (blank screen)

Question

Hi,I have a new laptop and I was trying twice to run Premiere Pro.1) First time I downloaded Premiere Pro setup file, then, after instalation and loged-in into Adobe Cloud, I had "media pending" frozen screen.2) I uninstalled everything, I used Adobe Cloud Cleaner to clean it, restarted computer and...3) This time I downloaded Creative Cloud setup file, then after installation clicked Try on Premiere Pro, and after installation when I click open, I have a frozen window  with Adobe Premiere Pro 2018 and (black one this time) - there is a photo enclosed on the bottom of this post, when I click on the window I could hear sound like "beep". The only option to close it is a task manager.I am wondering now (before buying) if Adobe will work on my new laptop or is incobatibile. Or maybe when I bough it, it will start to work? But I am bit afraid, if I will buy a subscription and will have a software won't run.Many thanks for the answers,

Vylaern · Accepted Answer

OK. Works now, what I did.[1] I bought a full version to check it if it works, and did not help [2] As I had paid access, I downgraded it to Premiero Pro 2017, and... still the same problem[3] I updated from Creative Cloud again to the newest version and...  works nowIn the mean time in Device Manager I was trying to switch off Inter graphic device and keep only Nvidia, but there were no difference.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded