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Vylaern
Vylaern
Inspiring
April 5, 2019
Answered

Premiere Pro (2019) don't play MOV files from Nikon (frozen video, audio only)

  • April 5, 2019
  • 4 replies
  • 4876 views

Hi,

When I uploaded my Nikon MOV files (Video Codec Type: MP4/MOV H.264 4:2:0  (Full Range)) into Premiere Pro 2019 they don't play video. I got audio only, and frozen video.

On my very old laptop and Kdenlive editing software this was working smoothly without problem. Do I need to buy any codec or do anything else to be able such files in Premiere Pro?

[1] I took small part of a .MOV clip (about 5 seconds), exported it into .mp4 file (took about 4 minutes!) - and such file works. Why is not playing in Premiere Pro and why takes so long time for just 5 seconds?

[2] Files .MOV play very well in any video player in the system, only not in PP.

    Correct answer Vylaern

    Yes, I imported them into PP.

    However, I found a solution - just add .mp4 to the end of a file, import it again and works smoothly. Some kind of very old bug fixed in 2015, but live again.

    4 replies

    G
    garym76011461
    Participating Frequently
    October 5, 2021

    I wish Adobe would remove dated and erroneous information such as this.  Changing the extension on the file does not work in the current versions of PP.  I'm still having trouble importing .mov files, it loads 1 file into the timeline but no more.  Only in a new sequence will the video appear, otherwise only audio.  I have updated Quicktime and installed the latest codecs.  It was possible until recently to seamlessly import these files but something changed.

     

    If this problem isn't solved I will be forced to use other software for editing.

     

    GM

     

    P
    Paulo Py
    Participating Frequently
    November 16, 2025

    Exactly... the solutions suggested dosen´t work. Please, can someone from Adobe help to give a correct answere

     

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    November 16, 2025

    @Paulo Py 

    Make a new thread with your problem and specifics.

    Vylaern
    VylaernAuthor
    Inspiring
    June 18, 2019

    Just to confirm, last updates fixed the issue

    Vylaern
    VylaernAuthorCorrect answer
    Inspiring
    April 7, 2019

    Yes, I imported them into PP.

    However, I found a solution - just add .mp4 to the end of a file, import it again and works smoothly. Some kind of very old bug fixed in 2015, but live again.

    E
    excited_Genie16B8
    Legend
    April 6, 2019

    Upload means to transfer files from a local computer to a remote computer over a network, such as the Internet.

    You Import media into PP.

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