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Renote Editor
Renote Editor
Known Participant
January 28, 2019
Question

Premiere Pro 2019 randomly using all system RAM and crashing?_10 (WIN)

  • January 28, 2019
  • 2 replies
  • 503 views

Hello everyone,

I've been experiencing a similar problem with Premiere since about the same time as this thread was created. However, the interesting features on my side are:

1. Sometimes the spike in memory usage seems to also coincide with a similar spike of CPU and Disk usage, though not always.

2. My issue is definitely unrelated to .jpg files.

The problem seems to be absent immediately upon opening premiere, but it begins to gradually escalate after a few minutes of use, always resulting in total freezing which can only be recovered either by ending the process or restarting the system.

Here you can see the progression over time: the second image was taken shortly after the first, both at 6:34, and the third image was taken ten minutes later at 6:44. In this instance, you can see that the disk usage rose over time but eventually fell again, whereas the memory usage rose at a constant rate to 100% and then remained there until I shut the system down. CPU usage did not spike at all in this case, which is unusual.

It may be worth noting that Premiere was initially operating on the C drive, but I moved it to the D drive in an attempt to solve the issue; the footage is always on the C drive, where Windows is also installed. I do not know if any of this is relevant to the disk usage problem.

System Specs:


CPU

Intel Core i5 7600k @3.80GHz

Motherboard

ASUS PRIME H270M PLUS

MEMORY

16 GB DDR4

GPU

AMD RADEON R9 390, 8GB

    This topic has been closed for replies.

    2 replies

    Renote Editor
    Renote EditorAuthor
    Known Participant
    February 1, 2019

    Yeah, now I know what it is - I changed the scale of the footage.

    R Neil Haugen
    R Neil Haugen
    Legend
    January 28, 2019

    For general best operations and disc use you've got your program and media reversed. With Pr, ALWAYS leave the app on the system/OS drive, put media on a different drive.

    Can't help with the memory issue though.

    Neil

    Everyone's mileage always varies ...
    Renote Editor
    Renote EditorAuthor
    Known Participant
    February 1, 2019

    Thanks for the tip - but I was always under the impression that it's better to keep the media on an SSD drive rather than a HDD - my C drive is an SSD and my D drive is a 5400 rpm HDD, which is why I have the media on the C drive, where Windows is as well. I originally had Premiere installed on the C drive as well, and only moved it in the hope that it might solve this problem. I'll move Premiere back to the C drive if it's likely to be helpful - do you think it's still worth putting the media on the HDD?

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    February 1, 2019

    5400 is on the slow side, best is 7200, even better a ssd.

    C drive is for OS and programs only.

    You have a red render line, it either means the footage does not match the sequence or you dont have MPE hardware.

    What effect is on the clip.

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