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nathanielw32979413
Participant
February 13, 2020
Answered

Premiere Pro 2020 Audio Cuts Out

  • February 13, 2020
  • 19 replies
  • 37505 views

Been having issues with audio tracks dropping in and out during playback both on the timeline and in preview window. Clips will play for a couple seconds and then the audio drops out, sometimes it comes hack, other times have to stop and start the clip only to have it happen again a few seconds later. On timeline one audio clip will drop while another continues to play. Anyone have an idea how to fix this?

 

Computer specs

Operating system: windows 10 pro 64-bit

Processor: Intel i9-7980 18 core

Motherboard: msi x299 gaming pro carbon

Memory: 64gb ddr4 3000

Graphics card: asus geforce gtx 1060 6gb

Ssd: samsung evo 7 pro 1tb

Hdd: Seagate barracuda 2tb

    Correct answer Kevin-Monahan

    Hi,

    Audio dropouts:
    Audio dropouts could be caused by many reasons, so there is no one correct answer. Typically, it is because of one of the following:

     

    1. Insufficient computer resources (hardware not powerful enough for certain media, media files are long in duration).
    2. Materials were not ingested properly (H.264 or HEVC media needs to be transcoded or proxies created).
    3. Out of memory (memory cache is full and needs to be cleared via rebooting or otherwise).
    4. Sequence Settings for audio sample rate do not match clip settings.
    5. .mp3s or other highly compressed media is used instead of uncompressed .wav or .aif files.
    6. Complicated sequences may need audio to be rendered before playback: Sequence > Render Audio.

     

    All cases on this thread are probably not related to the OP. It doesn't mean your case is not important. It is! However, we are locking this post as it is aging and contains old info.

    Therefore, please create a new post with specific details about your situation, computer, hard drives, GPU, RAM amount, and media type and we will try and diagnose your issue. If you feel you have an audio bug or have a feature request, please reach out to the product team on User Voice.

     

    Thanks,

    Kevin

    19 replies

    Show previous replies
    D
    default132dvdqi1xgo
    Participant
    April 29, 2021

    I'm also having the same issue and have been experiencing it for at least the last two updates. It's so incredibly frustrtaing!!! It's also furstrtaing to see that Adobe offers no real solutions to the issue. I've tried all the solutions mentioned above and none, except rendering the entire timeline, worked. So here I am, editing like I'm back in 2007 having to render my timeline to even preview it with any consistency... smh. 

     

    Here are my specs:

    MacBook Pro, 15-inch, 2017

    2.9 GHz quad-core intel core i7

    16 GB 2133 MHz LPDDR3

    Radeon Pro 650 4 GB

     

    All footage (shot on a Sony A7s II, MP4/MOV H.264 4:2:0 codec) is being stored on a high speed Lacie disk with a USB C connection. 

    M
    Michael Grenadier
    Legend
    April 29, 2021

    you haven't told us the pixel dimensions of your souces.  and a physical hard drive is not the ideal media drive.  And I don't think you were working with mp4's in your editing system in 2007 at least you sure couldn't do that in fcp7.  I suggest you try a proxy workflow.   

    D
    default132dvdqi1xgo
    Participant
    April 29, 2021

    Yep, couldn't do it in 2007 and now that its 2021 still can't apparently... C'mon, at least try to fain an interest in your response. 

     

    I didn't need the proxy workflow in previous versions of Premiere and now suddenly I have to create a proxy workflow? That's absolutely unacceptable from Adobe as is your response. 

     

    Pixels are square 1.0 

    E
    Eliazar
    Participant
    March 27, 2021

    I'm having the same problem. I have a very good system, only somewhat less powerful than yours. My audio was recorded through ProTools and is in wav format. During playback it will simply cut out randomly. Same thing with the audio in my mp4 video clips. All audio just stops and the playback continues. I have had nothing but headaches and heartbreak with Premiere. Crashes constantly. Countless lost hours. It is an absolutely infuriating program, but I'm paying for the suite at a discount, so here I am; stuck asking for help in the boards.

    M
    Michael Grenadier
    Legend
    March 27, 2021

    saying you have a very good system is not sufficient.  Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source prorperties and sequence settings.   Since you're having issues with your audio, please tell us what your preferences:  audio hardware settings are.  You might try setting your input to none,  that's solved some peoples problems.   Do you have any 3rd party audio hardware connected?  Might try disconnecting it to see if that might be part of the issue.  The problems could also be caused by other software you have installed.  You might try creating a new user with administrative privileges.     Lots of stuff to try, but please give us the info requested and we might have a shot at solving the issues.   

    D
    default2ozdi7elzz2d
    Participant
    March 27, 2021
    My system is an Apple MBP 16" 2020 i9 64GB ram. I use Lacie Thunderbolt
    hard drives. I have tried SSD drives and the audio dropout problem still
    occurs. I do not use any other external gear. Premiere does not crash. Just
    audio drops out.
    tx
    d
    L
    Liddle_
    Participant
    March 18, 2021

    I'm having the same issue, and looking at the threads on here, this has been a problem they haven't been able to resolve since 2013, which is ridiculous for a company selling 'professional' editing software.

    Here are my specs, in the hope someone from Adobe actually knows what's going on.
    MacOS Big Sur V11.2.2
    Macbook pro 16-inch 2019

    Processor - 2.6 Ghz 6-core Intel Core i&

    Memory - 32GB 2667 Mhz DDR$

    Gfx - Intel UHD Graphics 630 1536 MB
    Premiere Pro V15.0

     

      Neckebba
      Neckebba
      Inspiring
      February 8, 2021

      Hello, 

       

      We at VRT have it also. we work on MXF AVC intra 1080i50 100. But also on 1080i50 Prores 422 . We editing on PC. Several different sort machines, our footage is on our video storage connected by 1 gig network connection. AJA kona 4 as a playback card. We tested this on several Adobe versions. Somethimes the audio drops and only a pc start can bring it back. 

      The message is :  "no audio found" but after restart audio is back... 

      M
      Michael Grenadier
      Legend
      February 8, 2021

      sounds like it might be a network issue as your media is not stored locally.  Avid dominates the shared storage market for a reason.  They've been doing it for a very long time and although I don't know if it's still the case, they used to control the hardware and software for shared storage.  If you've got a third party involved, things might be iffy.  I'd test the behavior with storage stored locally.  If you don't have the same issues...

      R
      Ra�l RP
      Participant
      February 1, 2021

      Same issue here. No answers from Adobe?

       

      Computer specs

      Operating system: windows 10 pro 64-bit

      Processor: AMD Ryzen 7 1700 Eight-Core Processor 3.00 GHz

      Memory: 32gb ddr4 3300

      Graphics card: Radeon RX570 8 Gb

      Ssd: HyperX  2tb

       

      D
      default2ozdi7elzz2d
      Participant
      January 25, 2021

      HI,

      I too have experienced audio drop out using Primere Pro 2020. I use Macbook Pro 2019, 16" i9, with 64GB ram with Lacie Thunderbolt Hard drive. Thus, seems this configuration should not be an issue. One of my weekly edot projects is a one hour church service for livestream. I sync the switched PGM video, a CLEAN FEED, and a high and wide ISO and use Multicam mode to create the edit. Once they are sync, I only use one pair of audio and mute the other 2 pair. On playback the audio drops out often. My work around is to render ALL audio. Once the render is complete the audio works fine - thus far. Hope that helps. Cheers

      MaxamillianStudio
      MaxamillianStudio
      Participant
      November 23, 2020

      Every F-ing time there is a forced update... something doesn't work after it.  Why am I spending nearly $700 a year for Adobe to screw me, my work and my deadlines.  I'm seriously tired of it.

        M
        Michael Grenadier
        Legend
        November 23, 2020

        what do you mean by a "forced update?"  I have multiple versions of Premiere on my system and can choose which is the default app when I launch the app by opening a project file...  

          MaxamillianStudio
          MaxamillianStudio
          Participant
          November 23, 2020

          Fine.... it is still an offered update and the audio no longer works.  Same project... same drive... different premiere update.  Why do so many of your updates have some many bugs.  1 Year of Adobe CC is nearly equal to the price of Black Magic Studio.  You need to get your heads out of your ....

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            February 14, 2020

            Hi Nathaniel,

            Sorry about this. Check your Sequence Settings. Make sure that the Audio > Sample Rate matches the sample rate found in the clip's properties. Also make sure your media resides on a separate high speed media drive.

             

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
            kyleb10815991
            kyleb10815991
            Participant
            November 2, 2020

            I am also experiencing this problem. Audio tracks randomly drop out during playback on the timeline. Only certain audio tracks drop out, while others playback normally. For instance, voice audio tracks on my sequence would frequently drop about 30 dB to be almost inaudible during playback while the rest of the mix played normally.  It would happen at audio cuts where soundbites were edited together.  Several clips would play normally and then it would happen.  Sometimes you could go right back to the almost inaudible clip and it would play normally.  Sometimes you could play it 10 times and the same clip would keep dropping low, along with the clips after it. I have tried deleteing/rebuilding the media cache and changing the renderer (currently using Metal). I have checked the sample rate on my sequence and clips, and all match (48000 Hz). Some of the affected audio clips are .wav and some are MXF.

             

            Computer specs

            Operating system: mac OS Mojave 10.14.6

            Processor: 4.2 GHz Intel Cote i7

            Memory: 64gb ddr4 2400 MHz

            Graphics card: Radeon Pro 580 8 GB

            Renderer: Metal

            Media is stored on a high speed external drive: Glyph Blackbox Pro 8TB connected by USB-C (3.1).

             

            Audio File Properties

            Type: MXF  

            Frame Rate: 29.97

            Source Audio Format: 48000 Hz - 24-bit - 4 Channels

            Project Audio Format: 48000 Hz - 32 bit floating point - 4 Channels

            MXF File details: Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)

            File generated by: Sony, Mem (2.00)

            AVC Long GOP High 4:2:2 Profile 10-bit Unconstrained Coding

            Bitstream Format: Sony

            Class 50

             

              AdrianCohorta
              AdrianCohorta
              Participant
              December 9, 2020

              Have the same problem and it drives me crazy! Why there's no official answer for this?

              M
              Michael Grenadier
              Legend
              February 14, 2020

              One thing you left out:  the properties of your source clips (codec, frame rate, etc).  By any chance was the material shot on an iphone.  If so, post back and I'll tell you the secret handshake to resolve this.

                S
                Shane Drake
                Participant
                March 18, 2020

                I am having this issue as well. Similar specs.  And yes, shot on iPhone in 4K filmic pro 100MB/s.  Looking forward to that secret handshake info.  

                Kevin-Monahan
                Community Manager
                Kevin-MonahanCommunity Manager
                Community Manager
                March 18, 2020

                Hey Shane,
                Hope you're doing well. So—OP does not list a high speed media drive in their specs. That's the missing link. Do you have one? If not, you need one, particularly for H.264/HEVC media. No can do? Create proxies using 720P ProRes Proxy files. That's what I do. Consider that your NLE is part of a "system" and needs certain hardware and/or an adjustment of workflow to get things cooking right. I hope I can assist with finding that balance for you. C'mon back with questions, my friend.

                 

                Cheers,
                Kevin

                Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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