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Sham_95A
Participant
January 23, 2020
Answered

Premiere pro 2020 crash while importing PSD file.

  • January 23, 2020
  • 7 replies
  • 5277 views

Adobe Premiere pro 2020 crashing when importing PSD files which were created using "Middle Eastern & South Asian" text engine in Photoshop

I am using Windows 10, 64-bit operating system.
Ram 16 GB
Hard Drive SSD
All my graphic cards are up to date

 

title edited by mod

This topic has been closed for replies.
Correct answer TM__

Thanks for the proposal, but I needed to keep the text editable, so I opted for the simplest solution:

 

- Rolled back and downloaded premiere CC 2019 version (still on the creative cloud).

- Exported my timeline as .xml

- Imported the .xml in the previous version

 

And all is working normally. problem SOLVED!

It is obviously a bug in the latest 2020 update, but I have due dates and cannot wait for the fix.

 

Hope this helps you all as well.

 

Best,

Toni

7 replies

Clever_video5D99
Clever_video5D99
Participant
June 3, 2021

Use Adobe premiere pro cc 15.2.0 (Build 35) version....Your Problem will be solved 100%

    Manisoft
    Manisoft
    Known Participant
    June 4, 2021

    sound good. i test it and solved. thanks

    If we do only what we know, we will never progress
    M
    mohammad niknam
    Participant
    March 12, 2020

    i'm in the same issue ,hope to fix

    i think the problem is in the font,too

    adobe ,please take attention.

    • Add to Phrasebook
       
      • No word lists for English -> Persian...
         
      • Create a new word list...
    • Copy
    Clever_video5D99
    Clever_video5D99
    Participant
    June 3, 2021

    Use Adobe premiere pro cc 15.2.0 (Build 35) version...Your Problem will be solved 100%

    I
    iMBJuv
    Participant
    March 3, 2020

    The Same issue

    14.0.3

    any arabic text wrote with the Middle Eastern text Engine in photoshop crashes te premiere pro !

    why this happen after 2 updates .. adobe doesn't test this !!!
    in 2019 it was running 100% and no problems ! why in 2020 !

      6
      654351321484321
      Participant
      March 3, 2020

      I am also having this exact problem.
      Arabic text in .psd files imported into Premiere 14.0.3 crashes.
      The original project is in 13.1.5.

        C
        canbildik
        Participant
        March 3, 2020

        I'm also having the exact same problem. 

        Hassanmj
        Hassanmj
        Participant
        January 30, 2020

        If you delete text layers or rasetrize it or even convert to smart object from your PSD file you can import normally, I think there is a problem with reading the fonts layers only. try it.

        TM__
        TM__Correct answer
        Participant
        January 30, 2020

        Thanks for the proposal, but I needed to keep the text editable, so I opted for the simplest solution:

         

        - Rolled back and downloaded premiere CC 2019 version (still on the creative cloud).

        - Exported my timeline as .xml

        - Imported the .xml in the previous version

         

        And all is working normally. problem SOLVED!

        It is obviously a bug in the latest 2020 update, but I have due dates and cannot wait for the fix.

         

        Hope this helps you all as well.

         

        Best,

        Toni

        Hassanmj
        Hassanmj
        Participant
        January 30, 2020

        Really, it's a good help Mr. Toni. Thanks for this solution. The problem is solved.

         

        Best,

        Hassan

        Kartika Rawat
        Community Manager
        Kartika RawatCommunity Manager
        Community Manager
        January 23, 2020

        Hi Sham_95A!

        Thank you for reaching out. I understand that Premiere Pro crashes while importing the.PSD files.

        Your computer may have saved the log for the crash instances. Could you share it with us for analysis? You may refer to this link: https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-o...

        Looking forward to your response.

        Regards,

        Kartika

         

        Manisoft
        Manisoft
        Known Participant
        August 30, 2020

        hi

        i teach premiere pro on iran. hope help you attachment crash files for psd issue.

        today many try to fix but didn't.

        please if solved tell to me.

        thanks.

        .http://www.mediafire.com/file/ep10dkuciwep2ba/logs.zip/file 

        If we do only what we know, we will never progress
        A
        Ayman.Hussain
        Participant
        January 23, 2020

        the same issue, hope anybody can help with this!

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