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caiov83457148
Participant
February 4, 2020
Question

Premiere Pro 2020 Crashes When Importing Big Files

  • February 4, 2020
  • 1 reply
  • 2227 views

Hello there!
I started using 4K footage and some of my files are huge now. From 30 to 80gb.
I haven't had this problem before and I'm still good when importing small files.

 

But when I try to import a big one, it simply freezes during the importing screen.
I checked the RAM usage and it gets slowly allocated to Premiere even during the "not responding" phase.

The thing is, after a while, I get out of RAM, and then nothing happens.
Does anyone know how can I fix it?

 

I have a Ryzen 7 1800x, GTX 1080, 32GB DDR4 RAM
Premiere is on a NVME SSD, the Cache folder is on a different SSD and the footage is on yet another SSD (is this a problem?)

Thanks!

This topic has been closed for replies.

1 reply

garethadr
garethadr
Participating Frequently
October 15, 2020

I really  think at this point Adobe (comment removed) after up grading to a brand new i9 with an rtx 2060 orv89 or whatever and a solid stated drive, I had a decent windows 7 comouter tgat worked just fine until adibe didn't support windows 7 or a 4th generation in, I was forced to upgrade. Now I can't import a large file whi h I had no problems doing on my windows 7 machine. (comment removed).

 

Moderator note: Please do not threaten legal action on a post, it is against our community guidelines. Your comments were removed.

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
October 15, 2020

garethadr,

Running 14.4? Make sure your version of Premiere Pro is updated. This is a bug that has already been fixed. Let us know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
garethadr
garethadr
Participating Frequently
October 15, 2020

I have 2 versions running. 2019 and the latest 2020. I have stitched files into .mov in both prores and h 264. I also have done .mp4as h.264. Only to crash within minutes, then restart and get media pending.

 

All this worked on my windows 7 with a 4 generation in.

 

  1. You might ask why can't I stitch smaller files. I can. But because of the stabilization,  it resets the view with each stitch and match framing is impossible.  My product needs a smooth continuous flow so the VR viewer doesn't get sickened when tge scene abruptly changes.
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