Participant

Question

Premiere Pro 2020 stuck in "Not Responding" Can't open old or new projects

Forum|Forum|6 years ago
January 27, 2020
17 replies
24129 views

I've recently updated to PP 2020 and now I'm unable to open new and old projects alike. No matter what I do the program ends up in a frozen screen of "Not Responding."

I've tried uninstalling the application, updating my drivers, then reinstalling and installing the drivers once again and still the same issue persists. Not sure what I need to do to once again be able to create new projects and edit.

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RobinFinland

Participating Frequently

Same here, now already for a week I am not able to open the app at all. Have been helped by 5 different people from Adobe (Shweta, Aditya, Sneha, Varun and Dasari) All tried to fix it the same way and all failed. (uninstalling, installing, older version, updating, renaming folders to OLD, etc etc. It is just not responding. Other Adobe programs no problem.

Today I am awaiting a phone call from Adobe and we try again. Keep my fingers crossed as I am already over a week behind in my work

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XMATT

Participant

Same problem here and importing files into a new project doesn't work for me. Anyone else experiencing this?

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LarryLogic

Participating Frequently

I just opened a second project after creating a new one not import a project into a project. Hope that can help.

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XMATT

Participant

Thanks for the response. At this point, premier is entirely just crashing no matter what project I open. This is perplexing because I've cleared my caches, updated my NVIDIA driver, used software only encoding, updated media encoder, and took your advice of starting a new project and none of it worked. I wish I was at least getting an error code but the program just freezes and stops responding.

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LarryLogic

Participating Frequently

Not sure if it will help anyone but I have the same problem. I juist bought a new iMAc just a few days ago and my projects opened no problem. I tried connecting an external monitor and premiere did not play nice with the external monitor. Gave up on the external monitor but cant open projects now.I dont think the external monitor playing did this but it happeend after I tried. What HAS helped me though is I created a new project and that opened fine. In the new project I opened my old projects without a problem. Why I need to do it through a new project I dont know. Hope it can help until Adobe figures this out.

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Zoddex

Participant

This actually helps! Thank you! By any chance did your projects have AE compositions? Mine do. So I was thinking it has to do with dynamic link.

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LarryLogic

Participating Frequently

Not from AE. And like I said it worked at first when I started my new iMac up earlier in the week. I didnt do any upgrades to the Premiere app just downloaded and installed when I first got my computer. Odd what happened. Good to know it doesnt just work for me. Glad I could help out...I've been helped so much over the years here.

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Zoddex

Participant

Getting the same issue. Started after the last update. Reinstalling the previous version does not resolve it.

KID-ALLISON

Participant

Same issue here... In fact every project on my system and I have many due to revisitng clients - non of them can be opened without creating a new project and importing everytime.... It is the only way to open a project.

WAKE UP ADOBE! FIX THE ISSUE PLEEEEAAAASE!

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_saim77

Participant

I am also experiencing the same issue... Please help!

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Natasha Partridge

Participant

I am having the same problem. When I open PP I cannot view anything and PP is freezing. Uninstalled and reinstalled the software but I still have the problem of the software "not responding". It is really frustrating as my daughter needs the software for school work!