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justinline
Participant
September 25, 2021
Answered

Premiere Pro 2021 does not open on start up (macOS 10.15.7). Hangs on "Loading OCFX plugin."

  • September 25, 2021
  • 3 replies
  • 5550 views

For the past few weeks Premiere Pro does not get past the startup screen on my Mac.   I'm using the latest version of Premiere Pro and Mac OS 10.15.7 (Catalina).  The error box pops up while it's "Loading OCFX plugin" (that's what the splash loading image says) and the error box itself says "Error report for 'Adobe Premiere Pro 2021'" . . . . "Sorry, an error orccured" and then has generic report / submission instructions.  The "view report" link doesn't work, of course.  And all submissions to have Adobe contact me have been fruitless.  This is quite frustrating.  My other apps from the Adobe Creative Cloud work just fine.  Other tutorials on how to fix this have not worked.  Any help is appreciated.

    This topic has been closed for replies.
    Correct answer justinline

    I didn't realize I was behind on my Mac OS updates.  I just updated and now it opens correctly.  I feel kinda silly because I was sure I had the latest and greatest.  Oh well.  Thank you to those that replied.

    3 replies

    T
    Temesgen36529468c055
    Participant
    April 4, 2024

    Thanks i tell premiere pro fist open but working space not show buy busy

     

    J
    justinlineAuthorCorrect answer
    Participant
    September 25, 2021

    I didn't realize I was behind on my Mac OS updates.  I just updated and now it opens correctly.  I feel kinda silly because I was sure I had the latest and greatest.  Oh well.  Thank you to those that replied.

    A
    anthonys21185554
    Participant
    November 6, 2021

    @justinline when you say Mac OS updates, do you mean the latest Catalina update or did you go up to Big Sur/Monterey? I'm having this same issue and Adobe support can only tell me to wait for an update as this is evidently a massive problem for many. I really don't want to go to Big Sur if I don't have to.

    A
    anthonys21185554
    Participant
    November 6, 2021

    I figured this out. First step is always removing plug-ins. In my case however, I didn't have a plug-in folder as I haven't used any in years. I searched for "MediaCore" and found some old folders as far back as CS 5.5 that had stuff I downloaded many many years ago. I trashed them all and Premiere 2022 opens. Adobe Help should have customers search for "MediaCore" if there are no current Plug-in folders under Go > Library > etc.

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    September 25, 2021

    Hi justinline,

     

    Sorry to hear about this. Navigate to /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore & temporarily move all the plugins from the MediaCore folder to a folder on the desktop and then check if the app is launching properly.

     

    Thanks,

    Sumeet

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