Premiere Pro 2022 and the older versions are crashing shing

Forum|Forum|4 years ago
March 25, 2022
3 replies
406 views

Dear Adobe,

My premiere pro is crashing/freezing while editing something. Whenever I open a project, it lags and when I try to drag the video to the timeline and play it

my premiere pro just freezes and starts to show not responding. It happening with me for a MONTH

I installed older version but it doesnt work

I reinstalled the program, doesnt work

I cleaned media cache files 3 times

Its doesn't work at all

I also updated my intel graphics driver and it was absolutely a failure

I reseted the preferences

It also doesnt work

I updated Premiere pro

But I failed everytime

I became so frustrated

Please help me

My pc specs--

Core i5 10400 Intel 630

Ram 8gb

Ssd 256 gb

Please help me!!

Freeze or hang

This topic has been closed for replies.

L

Laura23769089imqf

Participant

There is a problem with 2022 premiere that is crashing all the time. Between 2 commands I have to save the file.

S

Shoummay23567051svjrAuthor

Participating Frequently

My previous versions are also crashing/freezing. I dont know what is happening.

S

Sumeet_Kumar_Choubey

Adobe Employee

Hi Shoummay23567051svjr,

What are the specifications of the media file (format/codec, frame rate & frame size) that you are working with? Also, are you running any other apps/services in the background while using Premiere Pro?

Thanks,

Sumeet