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Participant
April 25, 2023
Question

Premiere Pro 2023 exports full video but drops audio randomly

  • April 25, 2023
  • 2 replies
  • 1073 views

Version: Adobe Premiere Pro 23.1.0

Recently when I export videos, the file will show it's the correct length & it will look perfectly fine until I scrub through it. Around 30 seconds the audio drops out and it freezes on the last frame for the duration of the video.The only way I have resolved this is by doing a restart of my entire computer. I work in 1920x1080 for commerical/broadacast and my workflow has not changed. We shoot on iPhone 13. Not sure it it's a Premeire update bug, but this issue happens very inconsistantly. I can export a 50 minute video no problem, then export a 60 second commercial with the audio drop issue. What's frustrating is there is no indicaiton of an issue once exported, the size and length are all correct. I've cleaned my cache, created a new scratch disc and still the issue is happening. 

Has anyone else experienced this? Happy to offer more info if needed. 

Thank you!

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    2 replies

    M
    Community Manager
    mayjain7130546Community Manager
    Community Manager
    April 26, 2023

    Hi All,
    Sorry for this problem. We have made one fix regarding the intermittent audio dropouts from exported files in the latest beta builds.  This fix is available in both Premiere and Media Encoder beta builds. 

    Please check out the latest beta build version from the creative cloud and let us know how it goes there.

    You can download the latest Beta builds from Creative Cloud --> Beta apps --> Premiere Pro (Beta)/Media Encoder(Beta) 
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

     

    If you still face this issue, please share your project files(&media) here https://helpx.adobe.com/creative-cloud/help/share.html and we will check on our end.


    Thanks,
    Mayjain

      Z
      Zwea
      Inspiring
      April 25, 2023

      Convert the footage to constant framerate and the problem should be gone. Variable framerate footage causes weird issues sometimes. I just straight up transcode everything to Prores before doing anything these days.

       

      I've run into the issue as well and thought somehow the vfr footage caused an audio mismatch. Just some food for thought, not sure if that's even remotely close to the truth. If you manage to find out what's actually causing it, please share.

       

      Edit: Did you notice it on every export attempt or does it occasionally export correctly? 

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