Participant

Question

Premiere Pro 2023 keeps exporting corrupt file (Mac)

Forum|Forum|3 years ago
February 20, 2023
3 replies
1270 views

In my sequence everything looks and runs fine. After exporting, the video plays until the end, then it freezes. The file seems to be corrupt. When I try exporting it on another workstation (Windows), all works fine but my new MacBook Pro keeps exporting a corrupt file. Please help! Thanks,

This topic has been closed for replies.

D

dawood22644777m5g9

Participant

I've been having a similar issue. If you drag into premiere pro, does it look like a big chunk of the audio has been deleted and the video is still there?
I've had multiple variations...

1. No audio, no video, just big empty chunk, but the time is still correct. after the chunk it plays fine

2. multiple corrupt chunks throughout the final export

3. Video plays through on vlc but audio does not...

4. Audio plays through on youtube, but video is frozen...

All from the same file... I can export the same video multiple times and the corrupt section will be different everytime i export...

I turned off the force hard drive sleep setting on mac and it solved the issue temporarily but it started again.

I talked with adobe support, they took control of my computer and enabled all permissions for premiere and attempted vbr 2 passs. still no solution..

I even tried hardware encoding vs, software encoding.. it happens more often with hardware encoding...

No current solution except take the project file to my windows machine and export there. Its iffy, and it's frustrating, and I don't know if its my m3 mac or if it's premeire...

M

Michael Grenadier

Legend

What are your source properties: codec, frame rate, pixel dimension? And do the clip settings match the sequence settings? What camera was it shot with? Any chance it's a smartphone or screen recording? If so, the problem may be that it's variable frame rate... If so post back and I'll walk thru how to fix...

N

Nosrat

Participant

I am having the exact same issue. So frustrating! I changed the external hard drive that I am primarily using to another one and it kind of worked but it's tricky, still fails occasionally.

Any suggestions?

Kevin-Monahan

Community Manager

Good day, nosratallaht,

Thanks for the note. I hope you are well. I've seen your issue a lot over the past couple of months, so you're not alone with the frustration this bug caused editors.

The issue you seem to be describing was addressed in version 23.2. Please update Premiere Pro to see if you are free of the issue. Report back if you have the time. The community appreciates any response addressing a fix to the software. Sorry for the frustration. Have a great weekend!

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

L

Leo311640734o37

Participant

Ive been having the same issue. ive changed the CODEC settings, ive tried to export as a youtube file, ive sent to media encoder prior to fully exporting. I am just so lost, no matter what i do, the file seems to export corrupted, but the original file in premier pro has no issues at all.

The issue for me is definitely in the export settings, any help would be greatly appreciated.

C

Carlos Ziade

Community Expert

try to delete render files from sequence and clean your media cache

on your macbook pro.

try to export to a different format than H.264 (I guess you are exporting to H.264)

try to change your video previews and codec from sequence settings to QuickTime

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