Premiere Pro 2023 won't import HEVC mov files

Forum|Forum|3 years ago
January 29, 2023
3 replies
2751 views

Hello Adobe Community. I would love some help with this issue.

I receive an incompatible format error when I try to import 3840 × 2160 HEVC .mov files recorded in Open Reel, into Premiere Pro. They won't import into Media Encoder either. The files open in Quicktime and VLC player with no problems. I have emptied the cache in premiere and restarted the computer several times. Was wondering if there is a codec I need to install. Thoughts?

I am running Premiere Pro 2023 (23.1) on Ventura 13.2 on an iMac 2017.

Processor: 3.8 GHz Quad-Core Intel Core i5

Graphics: Radeon Pro 580 8 GB

Memory: 32 GB 2400 MHz DDR4

Thank you for any help.

This topic has been closed for replies.

G

Gugan23525604o7zl

Participant

Same Problem Mov Hevc Codec Files Not Imported In Premier Pro

A

asebg

Participant

I'm also experiencing this issue. 4K HEVC .mov and .mp4 files from OpenReel don't play nice with Premiere anymore. Anything I recorded prior to May 2022 plays back fine still.

A

asebg

Participant

I re-installed Premiere 2022, and it seems to handle the OpenReel files normally, including Media Encoder. OpenReel support told me that Adobe dropped support for a specific iOS HEVC codec that they and some other companies use. I am going to submit a complaint to Adobe in a bit here.