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MattiaVella
Participant
October 17, 2023
Question

premiere pro 2024 keeps crashing every time I try to open the lumetri color panel

  • October 17, 2023
  • 14 replies
  • 6924 views

Hi guys, I upgraded premiere pro to version 2024 and I have this poblem. every time I try to open the lumetri color panel the program stops responding. has anyone had this problem before? do you know a solution?
i have an rtx4060 with 12 gb vram and an intel 13400 cpu

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    M
    MattiaVellaAuthor
    Participant
    October 17, 2023

    I am using the studio drivers.
    the problem unfortunately occurs with any project even the new ones without any media or effect

    R Neil Haugen
    R Neil Haugen
    Legend
    October 17, 2023

    What's your media involved? Any other effects in use? 

     

    And is the driver used by your GPU a "game-ready" or Studio driver?

    Everyone's mileage always varies ...
      M
      MattiaVellaAuthor
      Participant
      October 17, 2023

      Thank you for your reply, I tried to do as you advised but got no results.
      the problem occurs both with projects from other versions and with new projects

      R Neil Haugen
      R Neil Haugen
      Legend
      October 17, 2023

      Next time you launch Premiere, hold the Shift key down, and select to dump all cache files. That may well do it.

       

      Next is of course trash preferences, there's information in the help for that of course.

       

      Also, is this on new projects created in 24.x, or projects from 23.x updated to 24.x?

      Everyone's mileage always varies ...
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