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vertovian
Known Participant
January 11, 2024
Question

Premiere Pro (22.4.0 S7) not recognizing Media Encoder for exports

  • January 11, 2024
  • 6 replies
  • 435 views

I have a paid CC subscription, but stopped being able to use the newer CC apps as my Mac can't run anything newer than OS Catalina.

 

I still had copies of PP and ME 2022 and both work well, but when I export a timeline from PP to ME the Media Encoder button is greyed ou, with a "Media Coder not installed" pop up, even though it's sitting right there in my applications. Same issue with creating Proxies from PP. I can run things through ME manually by opening PP projects in ME and choosing sequences, but it's inefficient and annoying. Is there a way I can make these programs talk to each other?

Note, I don't currently have the CC app installed, and it doesn't recognize my 2022 versions anyway.

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    6 replies

    V
    vertovianAuthor
    Known Participant
    February 6, 2024

    All of the above. So it doesn't offer them for install, which is why I installed them off a Time Machine backup I had from a few months ago. It then doesn't recognize them (which sort of makes sense) and just tells me my machine can't have any apps because of the old OS.

    V
    vertovianAuthor
    Known Participant
    February 6, 2024

    Hey OP here. Nice to meet ya. Indeed I would like a version that "runs on Catalina." Luckily, both Premiere Pro and ME 2022 editions which I have do indeed "run on Catalina." I cannot upgrade the OS on this machine, nor can I buy a new Mac right now. So I need to make do. The issue, as posted, is that Premiere is not "seeing" ME in order to send files for export. That's all. If you don't have a solution, no worries.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 11, 2024

    I am guessing OP wants a version that will run on Catalina.

    But 2022 and older is no longer available.

    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    January 11, 2024

    Ok, those should be working together. 

     

    > ...I don't currently have the CC app installed, and it doesn't recognize my 2022 versions anyway.


    That's concerning. I wonder whether the deinstallation of CC, removed the 'connective tissue' that lets PPro find your installed copy of AME.

    Could you expand on that "doesn't recognize 2022 versions" behavior? Did it not see them installed, not offer them for installation, or both?

      V
      vertovianAuthor
      Known Participant
      January 11, 2024

      PP version is in the title of the post. But my bad on ME. It's 22.4 build s3. Thanks.

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        January 11, 2024

        Specifically, which versions of PPro and AME do you have installed? [Versions from the About box, not year numbers, please]

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