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Participant
November 23, 2021
Question

Premiere Pro 22 GPU Acceleration

  • November 23, 2021
  • 2 replies
  • 747 views

In fact GPU Acceleration hasn't worked for a long time.  I think the last version it worked in was 14.x.  If I select the Mercury GPU Acceleration then  I get a low level exception on Adobe Player (6,79, ...) and my project freezes ...  I can't play the video... I can't save the project... I can't exit Premiere Pro... I have to go to the task manager and kill it.  I'm dependent for my living on Premiere Pro and I need GPU acceleration.  This type of problem on such a high profile application is unexceptable.  I tried to find a 14.x version I could install but they only go back to 15.  This isn't a problem with my PC or graphics card.  It was working just fine in a version long ago.  HELP... I see others with the same problem and still no solution from Adobe.

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2 replies

Legend
November 23, 2021

Your GPU is now obsolete. Get a newer GPU if you're going to continue to run Premiere Pro version 22. You see, since May of this year AMD has EOL'd all support for all of its GPU architectures older than the GCN 4.0 version. Your FirePro W5100 is of the GCN 2.0 architecture. There will be no more new driver updates ever for these older AMD GPUs.

 

And since new GPUs are still ridiculously expensive right now, your only choice right now is to purchase a cheap newer GPU such as a Radeon Pro WX 3200 or a Quadro P620 as a stopgap measure, since as you stated the display is frozen badly enough at interface level such that you are unable to even select software only mode.

 

By the way, AMD has officially renamed the FirePro series of GPUs to Radeon Pro a few years ago.

DPLAuthor
Participant
November 23, 2021

Thanks, but not good news.  If I got a new video card I'm not sure how to install it... I'll just have to make do for now, somehow!

Ann Bens
Community Expert
Community Expert
November 23, 2021
DPLAuthor
Participant
November 23, 2021

I have Premiere Pro v22.0... have installed all updates... am trying to use GPU acceleration... running on Windows 10. 

Ann Bens
Community Expert
Community Expert
November 23, 2021

Full computer specs please. Which updates?