Inspiring

Answered

Premiere Pro 23.0 installed, but not visible in CC Desktop

Forum|Forum|2 years ago
March 20, 2024
14 replies
2063 views

I have the 24.2.1 version of Premiere on my Windows 11, but whenever I try open a file made on the same version of Premiere from another PC/Mac. Message displays saying that can't open the project file because it was made on a newer version.

Similarly, After Effects is installed on it 24.2.1 version and Premiere won't let me import AE comps.

Creative Cloud shows its the 24.2.1 version installed. I have uninstalled and re-installed multiple times and it won't work.

Addiotionally, whenever I open a file made on my local Premiere (which again says its 24.2.1) on another PC/Mac with the same Premiere Pro 2024 version, it says it has to convert the project file to the newer version. Confirming that while Creative Cloud states its the 2024 version that its installed. Its working as if its the 2023 version.

Import and ingest

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Correct answer eepsDAB

This may have resolved itself?? As I was looking for the info I indeed saw that it said 23.1.0. *But* I cllicked the "open app" on the CC app and I open Premiere 2024. It seems like I had both versions installed despite CC only showing the 2024 version and whenever I opened a file made on 2024 it opened Premiere 2023 and displayed the "can't open because newer version" message.

I'll keep testing this and try to uninstall my Premiere 2023 version. Guess my doubt now is why it doesn't show up on the CC app as installed.

Thanks for the help.

Show previous replies

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eepsDABAuthor

Inspiring

I've had that issue on a Mac.

A bit more context: doing home-office I use my own Laptop running Windows 11, and on the office I use a Mac. On Laptop I only have one version installed of Premiere, CC says its the 24.2.1. While on the office I have both versions, 24.2.1 or 2024; and a 2023 version to workaround this issue, but since I'm doing a project with After Effects, working around the issue on my laptop is an increased trouble.

Anyhow, I've tried that on the Mac to open a file I plan on continuing at home. Opening it directly on the Premiere 2023 version, rather than double clicking the file.

My issue is my Creative Cloud states that Premiere Pro is "up to date with the latest version", showing its the 24.2.1. But it's working as so.

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eepsDABAuthor

Inspiring

Here's a .prproj file I made on the Premiere Pro version that, acording to Creative Cloud, is 2024, while everything else states and fuctions as 2023.

This happens with any project I create on my computer.

Stan Jones

Community Expert

Are you selecting a project file and opening from that (rather than opening PR and opening the project from PR)?

I ran into an issue where the version of PR used to open a file was not the latest/current version. I never did sort this out, but I discovered while troubleshooting a user's issue - I never open a project that way routinely.

If you are doing that, you can test by clicking OK on that message, then in PR, Help -> About. Check the version that was opened.

Obviously, test by opening PR 24.2.1 and open the project from there.

Stan

Bruce Bullis

Legend

Bizarre!
Send me a .prproj that elicits this behavior?

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