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Inspiring
May 12, 2023
Question

Premiere pro 23.4 won't open

  • May 12, 2023
  • 8 replies
  • 897 views

I am on PC windows 10 and I just updated Premiere Pro to version 23.4. And now it is impossible to open Premiere Pro. It works fine with 23.3 but now I always have an error message (rapport). Please help.

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8 replies

Participant
March 2, 2024

same issue i faced till now i am not get any resolution...

Participant
May 16, 2023

Ok thanks good to know. I had no luck with 23.4 even with holding alt and deleting preferences, cleaning the cache, disabling 3rd party plugins etc for one time. It does seem to quit when loading plugins on startup so that would make sense.

Participant
May 16, 2023

Ok, we know what's up in our environment now.  A specific plug-in is causing the issue.  Our vendor, BitCentral, sent out a bulletin on it, and I'm guessing they're on it.

Participant
May 16, 2023

Having the same issue on 23.4. Had to roll back to 23.3 to make both Premiere and After Effects boot. On Windows 10 Pro

Inspiring
May 12, 2023

Ouch. Yeah I think we may need a 24.1 pretty quickly! I am sticking to 23.3 for now even though it has it's own issues.  

Participant
May 12, 2023

I hear ya.  We tried all the usual things like deleting preferences, deleting media cache, deleting Windows/temp and local user temp files, with no luck.

Inspiring
May 12, 2023

I opened a team project in 23.4 and premiere was very crashy. Had to trash preferences and then the project opened. I don't know why Premeire is ssuch a buggy mess with preferences. I downgraded to 23.3 out of spite. 

Participant
May 12, 2023

I'm having the same issue on 2 systems that recently upgraded from 23.3 to 23.4.  Rolling back to 23.3 fixed each one.  I try to do the upgrades in a controlled manner for our environment but now with the auto-upgrade I've lost some control and users are getting 23.4 and hosing things.