Premiere pro 23.5 update issues

Does anyone know why premiere pro 23.5 will not recognize H264 AVC files?

2018 does without a problem. Also, does Adobe have ANY tech people to ask?

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Community Expert

This is a user to user forum. If you want technical support, you can contact Abode by chat.

https://www.adobe.com/about-adobe/contact.html (chat icon bottom right corner, ask for video queue)

What error message are you getting?

What is the source of these files?

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