Inspiring

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Premiere Pro 24.4.1 keeps crashing

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Ever since updating to the newest version of Premiere Pro (24.4.1), it continuously crashes. It happens when I try to do pretty much anything on any project.

I tried:

- deleting media cache folder

- deleting and reinstalling entire application

- reverting to previous version of Premiere

- creating a new project and importing existing project into it

Nothing works! I use this for my job and need it to be fixed ASAP so I can actually do my work.

Here's what I'm running it on:
Processor AMD Ryzen Threadripper 3960X 24-Core Processor 3.79 GHz
Installed RAM 64.0 GB (63.9 GB usable)
Device ID 60128F8A-2A6F-41D3-B09D-9C693AD67935
Product ID 00330-71290-00002-AAOEM
System type 64-bit operating system, x64-based processor

Edition Windows 11 Pro
Version 23H2
Installed on ‎2022-‎09-‎21
OS build 22631.3593
Experience Windows Feature Experience Pack 1000.22700.1003.0

J

joshc58792239Correct answer

Inspiring

Update: I downloaded the Adobe Creative Cloud Diagnostics tool (https://helpx.adobe.com/ca/premiere-pro/kb/fix-premiere-pro-crash-issues.html) and it came up with one suggestion: Reset app preferences, as it could be causing app crashes. The diagnostic tool did it for me and so far so good! I'm hopeful that was the fix I needed.

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Łukasz37707817tyjt

Participant

Hello. I have similar problem. Since last update, my Adobe Premiere still crashing too. I tried everything, like Josh wrote also. And use Premier Pro to work also.

Make new project doesn' t help, because programme shuts when I start editting. Is there any chance for newer update (older versions are not running anymore)?

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J

joshc58792239Author

Inspiring

I'm able to create new projects, open existing projects, but as soon as I start doing any edits within the timeline, be it linking/unlinking media, deleting clips, applying effects - the entire program shuts down. Every. Single. Time. It's super frustrating!

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JP2512

Inspiring

Hi

Did you ever get a solution for the continual crashing, as I continue to crash after only opening the project in some case or only working for a few seconds?

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Bruce Bullis

Legend

Hi Josh,

You say 'pretty much anything'; can you make a new empty project in PPro, without crashing?

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