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Participating Frequently
May 31, 2024
Question

Premiere Pro 24.4.1 keeps crashing and running slow

  • May 31, 2024
  • 27 replies
  • 4075 views

 Im not sure where to start.

I had little to no issues on previous update and im struggling with this one.

 

My audio cuts out if its rendered, my playback frame rate is abut 1-5 per minute or crashes and comes back for one moment. I cant even preview clips before I add them to the sequence.  Additionally i tried rolling back to previous version and it had the same issues.


My current specs for the desktop is:
Intel i5-126000k 12th gen

MSI RTX 3060
64 GB G skill DDR5 6400

B760 motherboard
M.2 MSI 1TB SSD

Where my confusion now lands is when i switch to my macbook pro which has the update, the issue isnt there.

This topic has been closed for replies.

27 replies

Participant
June 8, 2024

I am having the same issues on this update where my project is just running so slowly to a point where i just can't edit. i've never had this issue before and it only just started happening a week ago maybe. i feel like i've tried everything. rolling back updates, making a new project, clearing media caches, updating my graphics card, restarting prem over and over. this doesnt seem to be an issue with my client projects however, which are alot less heavy effect wise. but as i said before i've never had this sort of issue with my projects before so i have no idea what to do now.

Participating Frequently
May 31, 2024

Hey @mattchristensen it states that auto color is complete. 

 

I let it sit and still runing into the same issue as before.

 

It plays audio and the screen freezes, and then it finally stops and then im unable to use the program all together (shown below)

 

mattchristensen
Legend
May 31, 2024

@Ian IF Media Thanks. Everything looks good in those settings. I noticed in your screenshot of the whole window that the Progress panel was working on stuff in the background (that partial circle up in the top right). What is running there? Also if you've cleared out your cache and you have a lot of media in your project it might take a few minutes for it to fully rebuild. Just to be sure, open your project and let your system sit for 5 minutes or so.

Participating Frequently
May 31, 2024

Here you go @mattchristensen 

mattchristensen
Legend
May 31, 2024

@Ian IF Media Could you share a screenshot of your Preferences > Audio, Preferences > Audio Hardware, and Preferences > Playback screens? I'm wondering if something is unexpected there.

Participating Frequently
May 31, 2024

Hey @mattchristensen I've deleted my cache and still having the same issue. I currently have the audio playing in the background while i have "media pending" on the playback and unable to use the program.


Note: As I finished typing this up and the screen went back to "normal" but all audio stopped and when I tried to click the timeline, it froze again. 

mattchristensen
Legend
May 31, 2024

@Ian IF Media I'm sorry that's happening. In cases like this it's a good thing to try clearing your Media Cache. You can do this by launching Premiere Pro (with no project open yet) and then going to Preferences > Media Cache. Click "Delete..." and then make sure to choose the second option to delete all media cache files. Premiere Pro will restart, then try opening your project and letting the cache files rebuild.