Premiere Pro 24.5

Forum|Forum|1 year ago
June 22, 2024
2 replies
609 views

This version keep crashing causing windows 11 to show blue screen and restart.

Had to roll to version 24.4.1 to been able to work properly.

Using:

13th Gen Intel(R) Core(TM) i9-13900KS 3.20 GHz
RAM 64,0 GB
Windows 11 Pro
Version 23H2
OS 22631.3737
Motherboard

Manufacturer

ASRock

Model

Z790 PG SONIC

NVIDIA GeForce RTX 2080 Ti

App installs and updates

This topic has been closed for replies.

MyerPj

Community Expert

Any overclocks or running GPU or other Head-up display software? (So you can see the frame rate, etc.)

More info is needed. When does it crash in the loading process. Are you starting it from a desktop icon and not from say a project file. Cut loose with some info.

А

Антон35152535j5s7Author

Participant

It crash when you are extending the duration of some element like video or picture.

During editing. You get Blue screen and restart of the windows.

I am starting the Premiere pro from Creative Cloud App

No overclock.

Nvidia studio driver.

No other software other that nvidia display drivers.

Can`t put screenshots because the machine restarts realy fast.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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