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Question

Premiere Pro 24.6.1 crashes when I try to export

Forum|Forum|1 year ago
October 5, 2024
3 replies
1227 views

Premiere Pro 24.6.1 crashes when I try to export the project.

never had this issue till last month,

but I’ve got some problems recently.

1. When I try to open the project file I worked on last month, it just crashes. I can't even open the project file.

2. It just crashes whenever I tried to export the project file I exported last week.

3. just finished working with new project, and I tried to export, as soon as I click export tab, it just crashes.

did not use any of 3rd party plug-in.

only did simple cut editing and adding captions.

MY PC:

- MacBook Pro M1, 2020

- RAM 8GB

- macOS Sonoma 14.6.1

- 26.46GB Available

File location: Desktop

I even downgraded Premiere to 24.0.0 or 23.6.9

but still got same problem.

Anyone having same problems like me? or solved this crashing issues?

This topic has been closed for replies.

Peru Bob

Community Expert

You may need more RAM.

Are you exporting SD or HD or 4k?

수

수빈388546390qsrAuthor

Participant

I'm exporting FHD

Peru Bob

Community Expert

You should have more RAM:

https://helpx.adobe.com/premiere-pro/system-requirements.html

Christian.Z

Community Expert

try to use an external SSD, desktop is the worst place to work from

수

수빈388546390qsrAuthor

Participant

I moved all the files to external SSD (1TB, 544GB available) and export to the SSD,

but still have the same crash issue.

some projects files crashes when I try to open,

or it just crash during exporting.

Averdahl

Community Expert

Try to launch Premiere Pro while holding down the Alt-key on your keyboard. This will give you the Reset options dialog. Make sure that Reset app preferences are checked and press Continue.

This will reset Premiere Pro´s preferences and that will often solve issues.

But, i see that you have 24.46 GB disk space available and thats nothing left and leads to export issues. Aim for more than 10% free space on the disk you export to. 10% is minimun. I think this is your main issue here.

수

수빈388546390qsrAuthor

Participant

I tried your solution and I've also re-installed everything includes Adobe creative cloud+remains 42GB disk space..

(My Mac is 246GB and usually the exported video is around 2GB, so 42GB would be more than enough)

still the same problem

Averdahl

Community Expert

42GB free space is often not enough even if the exported file is 2GB. It doen´s work that way, that if you have let´s say 4GB free space left there is no problem exporting a file that will be 2GB.

If it is your system drive that has 42GB space left and you are exporting to that drive you have an issue there. Clear out some space and make sure that you have at least 10% free space. When the OS disk is near to full apps and OS starts to behave erratic.

When you say thet "My Mac is 246GB", what do you mean? That the system drive has a total capacity of 246GB, or?

Are you exporting to the system drive or a external disk?

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