Premiere Pro Always Crashes, Even on Install

Forum|Forum|10 months ago
May 28, 2025
4 replies
481 views

Hello everyone, I would really appreciate it if someone could help me get my Premiere Pro working.

A few weeks ago I got a new computer and hoped Premiere Pro would run better, but unfortunately it just crashes horribly, slowing down my computer to a crawl even after closing the program, and requiring a restart. I've reinstalled Premiere Pro multiple times*, but nothing is working. Even on a new install, refresh, and opening a new project with no media, the program tries very hard to crash my computer. Someone please help 😞

My specs:

OMEN MAX Gaming Laptop 16:

CPU: Intel(R) Core(TM) Ultra 9 275HX

GPU: NVIDIA GeForce RTX 5080 (latest Studio Driver (576.52))**
RAM: 32 GB
System: 64-bit

OS: Windows 11

P.S. I got it working fine for one day last week (with v. 25.1). No idea what I did or what I did after that broke things again. I thought it was clearing my Media Cache & Media Cache Files but that has not worked since.

*I've tried multiple different versions of Premiere Pro. I'm currently using the most recent one.

**Unsurprisingly, doesn't work with Game Driver either.

Crash

MyerPj

Community Expert

<<Even on a new install, refresh, and...>>

What do you mean by 'refresh'?

R

ralph090Author

Participant

Sorry, I meant "restart."

D

defaults8uwqz00y4th

Participating Frequently

Your 1st mistake was thinking that upgrading your PC would fix how unreliable Premiere Pro is. I did that too! It didn't!

S

Sumeet_Kumar_Choubey

Community Manager

Hi ralph090,

We're sorry to hear about this. You mentioned that the computer remains slow even after the app is closed. Could you please check Memory & CPU utilization in the Task Manager to see if any process is occupying a significant portion of the resources?

Thanks,

Sumeet

R

ralph090Author

Participant

Thanks for the response! (I haven't been able to look at this as things have been busy.)

Unfortunately, whenever things get really slow, I can't see what's using up the resources in Task Manager. Sometimes the computer is fine, and no background processes are taking up much of anything, but when I open something like Chrome, things do not work properly and Task Manager freezes. I might get a few flashes as well before things fix themselves. Sometimes after a spike in slowness "Windows Problem Reporting," "System," and some NVIDIA Container pop up as taking resource values.

While things were not working in Premiere, "System," "Windows Audio Device Graph Isolation," and "Desktop Window Builder" appear to have higher values (mostly in terms of CPU).

Does any of that help?