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Christian31402552clmu
Participant
November 25, 2023
Question

Premiere pro and adobe apps are all downlaoded but creative cloud states I can still install

  • November 25, 2023
  • 2 replies
  • 251 views

so i always get errors saying format is not supported so issume im on a older version but cant update as it thinks i dont have the apps installed which all still run normlly other then some annoying errors.

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    2 replies

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    November 25, 2023

    For subscription plans for individuals, Creative Cloud Desktop should show the most recent versions of the applications (even if an older version is insalled and in use) and the button should reflect the status of the corresponding application.  We may see "Install", "Not Supported", "Try", "Buy", or "Start Trial".

    If it's an Enterprise account, it will only show the applications authorized by whomever maintains the Adobe account.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 25, 2023

    Exactly what do the error messages say?

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

    If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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