Known Participant

Question

Premiere Pro and Media Encoder constantly crashing

Forum|Forum|1 year ago
January 6, 2025
26 replies
2631 views

Sorry for this being a long message.

I have been working on a project for about six weeks and everything had been working fine.

The project is about 50 minutes in length and I was using Proxy Files for the video - MOV QuickTime 1920x1080.

During the past four days or so; I have experienced nothing but crashes in both Premiere and Media Encoder.

My productivity has unfortunately ground to a halt for now.

The video files are all from my Sony Camcorder and 3849*2160 XAVC container, BT2020 HLG; audio stream is 48kHz 16 bits, 2 channel PCM

The main crashes I have been experiencing have all related to exporting the data to both Media Encoder and from Premiere itself. During the past month I have not tried to do any exports and the editing very rarely had any issues.

The steps I have taken have included:

Creating a new project and importing the existing project into it.
Creating a new timeline and then cutting and pasting the data from the existing timeline into it.
There were a number of mixed kHz in the music and sound effects; I processed all of the files so that they are now 48 kHz.
Resetting everything by opening Premiere Pro holding the ALT key

Up until yesterday; I had very rarely sent any reports to Adobe but there are some.

Today; I thought I would try and do some actual tests and send the information to Adobe whenever I was able to.

This is what happened today:

Starting fresh from the crash yesterday

Open Premiere Pro holding ALT key

Selected everything but Disable plugins

Sorry an error occurred... needs to close

Sent report to Adobe

Open again holding ALT key

Selected everything but Disable plugins

Opened OK

Import existing project (from prior to the last crash yesterday)

Reattached proxies

Sorry an error occurred... needs to close

Sent report to Adobe

Open again normally (worked OK)

In order to use End Boost software; ran macro that exports all audio tracks individually.

This worked fine (this time) (Previously I had had issues with Media Encoder exporting the audio files)

Ran End Boost to process and mix audio tracks. Successfully output WAV file.

Imported End Boost WAV file into Premiere Pro

Export video and the End Boost WAV file “soloed” as 1080p H264

Sent the export to Media Encoder

Premiere crashed by just closing and nothing sent to Media Encoder

Opened Premiere Pro and used the automatically recovered project file

It defaulted to “Learning” workspace and I changed it to “Essentials”

Tried the export again but from within Premiere Pro itself.

At 17% Premiere crashed with the “sorry an error occurred”

Report sent to Adobe

This is where I am at the moment.

Not sure what to do next.

PC Spec

Windows 11 Home 64-bit

96 Gb RAM

ASUSTeK COMPUTER INC. TUF GAMING Z790-BTF WIFI (LGA1700)

Storage for Premiere data 2 x Samsung SSD 990 PRO 4TB

Nvidia GEForce RTX 4060i Graphics card running Driver Version 566.36

Premiere Pro and Media Encoder 25.1 (latest version)

Show previous replies

jamieclarke

Community Manager

Hi @gmc99 - Can you try downloading the beta version of Premiere pro currently 25.2. let us know if you are still experiencing issues. Thank you for your help troubleshooting.

jamieclarke

Community Manager

Hi @gmc99 - Let me ask the team, I do see a bunch of crash reports in our system.

G

gmc99Author

Known Participant

This is sort of a follow up to my previous report see:

https://community.adobe.com/t5/premiere-pro-bugs/premiere-pro-and-media-encoder-constantly-crashing/idi-p/15073354

Although the issues haven't gone away completely; they were considerably better; however I have just started having constant crashes again.

So far; today:

Premiere crashed on opening with an opportunity to send data to Adobe

Premiere app just opened and closed

Exported data to Media Encoder and Premiere crashed whilst exporting

Successfully exported to Media Encoder which ran and then crashed itself

All the technical information relating to my project and installation is the same as in my previous report.

When I was able to send information to Adobe I did so.

I would be grateful if you could look at the reports to see if there is an indication of what the issue is this time.

Thanks

Glenn

G

gmc99Author

Known Participant

Update: I used Premiere and did some more work today.

Worked fine:

Opened existing project
Exported entire project to Media Encoder
Encoded successfully
Reattached all proxies
Continued editing for about 45 minutes no issues

Drag and dropped clip from Source Monitor to the Timeline

“sorry an error occurred”
Report sent to Adobe

Reboot PC

Opened Premiere pro and it opened a recovered project.
Clicked on last clip in timeline
Premiere Pro crashed and closed with no opportunity to send report.

Opened Premiere and it worked fine and I was able to edit again for about 30 minutes.

Closed Premiere myself.

Opened Premiere and edited for a few minutes adding clip to timeline.
Moved the scroll bar and then “sorry an error has occurred”
Report sent to Adobe

G

gmc99Author

Known Participant

Thank you for looking at this.

I have uninstalled Neatvideo and Cinemagrade as I haven't used them for years. Bitdefender was a bit more difficult as it is my anti-virus and internet security software. I've removed everything running from Adobe from being checked so will see if that helps.

Yes, I am using the Studio drivers.

I will carry out some more tests tomorrow.

jamieclarke

Community Manager

Hi @gmc99 - Thanks for submitting your bug report. We need a few more details to try to help with the issue.
I see your crash reports it seems it is crashing from Neat Video, AdobeCinemaGrade, and Bitdefender. Can you make sure you are on the latest version or uninstall and let us know if that helps your issue.

Are you using the Studio Driver version for your GPU?

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