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Participant
December 27, 2022
Question

Premiere Pro and Media Encoder crashing in the middle of the export process

  • December 27, 2022
  • 2 replies
  • 349 views

Not sure if it's related to latest update but never had this issues, but now after start exporting file premiere crash the whole laptop , same if i use media encoder. Before crash I see screen like BSoD on windows but for Mac. And it crashed random it can crash after 10 minutes of export or 1 hour after export in process. 

System specs:

MacBook Pro 2019

2,3 GHz 8-Core Intel Core i9

AMD Radeon Pro 5500M 8 GB

32 GB 2667 MHz DDR4

Ventura 13.1 (22C65)

 

PP and ME has latest updates. 

Export settings:

And every time after crash when I login back to my account and start PP it always Initializing GPU like it did after I start it first time after update. 

 I attache logs to this post.

This topic has been closed for replies.

2 replies

Kevin J. Monahan Jr.
Community Manager
Community Manager
March 26, 2024

Hello @Georgijus ,

Thanks for the message. I apologize for the lack of response to this bug report. Are you still having this issue? Let us know.

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Ann Bens
Community Expert
Community Expert
December 27, 2022

Try a more standard resolution for export and CBR.