Inspiring

Answered

Premiere Pro (Build 85) Cannot run MXF Raw files

Forum|Forum|2 years ago
December 16, 2023
16 replies
7690 views

Hi there,

I've spent a lot of time trying to figure out an issue with working with raw MXF files in Premiere Pro. I'm working on Windows 11 with Nvidia RTX 4090.

For some reason whenever I import raw MXF files from any camera, it hangs up premiere and immedietly crashes the program. I uninstalled GeForce experience, and it still happens. These MXF files run just fine in Avid or Switch Player. As well as in After Effects (latest build). So something is going on with Premiere.

I'm wondering if this is an issue with the 4090? Has anyone else had this problem?

The MXF files import and play fine in Premiere on my mac. It's just on my PC.

Thanks so much.

This topic has been closed for replies.

Correct answer Bacuba13

@mattchristensen
Thanks so much for getting in touch. I actually found a solution to my problem through Adobe technical support and have posted the solve below. It was confimred from support our concerns were true and he witnessed them, these concerns being that all MXF files were locking up Premiere. However the solution was permissions.

From tech support:
"This email is in reference to the case regarding the "Adobe Premiere Pro MXF file import issue"
As confirmed on our call today the issue has been resolved by granting permissions to Adobe folders individually from file explorer during our call or you can go with the Run as Administrator option."

All of my Adobe folders for some reason were "read only" or some permissions were not set to "allow". This was causing issues with all MXF files of all codecs within Premiere. I'm not sure why this didn't matter for any other wrapper, but I'm so glad it's fixed since I'm curretnly on a job with all arri MXF files.

Thanks for following up. I hope this post can be marked as "solved" and provide remedy for others who have posted on this board for the same issue.

I

IGNAZIO363525255sqm

Participant

Scusami ma non capisco come fare quello che dici, puoi fare un video e farci vedere come impostare i permessi? Grazie

L

lenjaminbang1

Inspiring

Thanks so much for sharing the solution!

Bacuba13Author

Inspiring

@MyerPj It just was on a production hdd G Raid. It did this though no matter where the MXFs lived.

@Dami297397685n0k

Hmm, that is odd. I'm not sure what could be going on for your issue. Thankfully for me, the permanant fix was permissions. I haven't had a problem since. Glad you found a temp fix -- it's horribly frustrating not being able to properly edit with supported media.

D

Dami297397685n0k

Participant

For me was not a permission issue.

I solved this (temporarily) by holding shift when starting Premiere, and resetting the user preferences (first option)

The footage was coming from a Sony FS5 on .MXF container.

MyerPj

Community Expert

That's unusual for Windows machines. What folder were the files in?

For the record, my system is much like yours, but with a 12th gen and 4070, running on Win11 22H2, PP 24.1

Bacuba13Author

Inspiring

@MyerPj

Thanks so much MyerPj for checking! I just got off the phone with Adobe support and it looks like it was a permissions problem. He changed those and now everything is working perfectly. I explained everything in the post above to hopefully help others who have posted prior to mine with this same issue.

Bacuba13AuthorCorrect answer

Inspiring

@mattchristensen
Thanks so much for getting in touch. I actually found a solution to my problem through Adobe technical support and have posted the solve below. It was confimred from support our concerns were true and he witnessed them, these concerns being that all MXF files were locking up Premiere. However the solution was permissions.

From tech support:
"This email is in reference to the case regarding the "Adobe Premiere Pro MXF file import issue"
As confirmed on our call today the issue has been resolved by granting permissions to Adobe folders individually from file explorer during our call or you can go with the Run as Administrator option."

All of my Adobe folders for some reason were "read only" or some permissions were not set to "allow". This was causing issues with all MXF files of all codecs within Premiere. I'm not sure why this didn't matter for any other wrapper, but I'm so glad it's fixed since I'm curretnly on a job with all arri MXF files.

Thanks for following up. I hope this post can be marked as "solved" and provide remedy for others who have posted on this board for the same issue.

MyerPj

Community Expert

I'm not sure the link below will work, but that's what chrome gives me after the fact.

I downloaded the clip (3.4gb) dropped it in to a newish project from File Explorer, dropped it onto the create sequence icon in the project manaager, played the new sequence with no issues.

VLC would not play it, Potplayer tried, but it didn't play it either.

EDIT: yes, download seems to work fine

Download an ARRI MXF file. 3.4gb

mattchristensen

Community Manager

@Bacuba13 Thanks for reminding me about this, I'm sorry I didn't get back to you since the holiday break.

So far I'm not seeing any issues on my system. I'm using:

Windows 11 22H2
Premiere Pro (Beta) 24.3 build 12
Intel Core i7 13850HX
64 GB RAM
NVIDIA RTX 5000 Ada Generation Laptop GPU
NVIDIA Driver 31.0.15.3758 (from October 2023)

I tried with three sample MXFs from Arri, some were ARRIRAW, some ProRes.

When Premiere Pro crashes for you or you need to force quit, do you ever get an Adobe dialog box about submitting a crash report? If so you can put your email address in the email box in that and I can search for your report in our system.

MyerPj

Community Expert

Maybe you could do the research and find a link to a sample mxf file the exhibits the problem.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded