Premiere Pro can no longer be launched.

Question

Premiere Pro can no longer be launched. After starting it, I get the message “Error Report – Sorry, an error has occurred.” The message asks whether I want to send an error log. Regardless of whether I click No or Yes, the message disappears and Premiere does not open. According to the message, the file PremierePro.exe caused the issue. I have uninstalled and reinstalled Premiere Pro, but the problem still persists.

I am using the current Windows version and Adobe CC.

What can I do — does anyone have an idea?

PaulMurphy · Answer

To resolve launch issues in Premiere Pro, try resetting preferences at startup:

1. Hold down the Alt key (Windows) or Option key (macOS) immediately after launching Premiere Pro.

2. The Reset Options dialog will appear with the following choices:

Reset app preferences
Clear media cache files
Reset plugin loading cache
Disable third-party plugins (one-time only)
Use Software Rendering only (one-time only)

3. Select all options, then click Continue to apply the changes and proceed with launching the application.

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