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August 15, 2017
Question

Premiere Pro CC 11.0.2 Frequently Crashing

  • August 15, 2017
  • 2 replies
  • 1177 views

Hello,

One of our editors is experiencing frequent crashes on Premiere Pro CC 11.0.2. It's inconsistent and has crashed during the following operations: Nudging clips, extending clips, and soloing tracks.

None of the other editors linked to the media via Facilis are having any issues.

We're working off of ProRes 422 proxies in the project.

Here's our computer specs:

OS X El Capitan

10.11.6 (15G1217)

iMac (Retina 5K, 27-inch, Late 2015)

4 GHz Intel Core i7

32 GB 1867 MHz DDR3

AMD Radeon R9 M395X 4096 MB

Here are some of the crash reports:

CRASH 1

Process:               Adobe Premiere Pro CC 2017 [1445]

Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier:            Adobe Premiere Pro CC 2017

Version:               11.0.2 (11.0.2)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Premiere Pro CC 2017 [1445]

User ID:               502

Date/Time:             2017-08-01 20:40:00.697 -0700

OS Version:            Mac OS X 10.11.6 (15G1421)

Report Version:        11

Anonymous UUID:        8AA87CCC-C659-947C-0F2D-D9128434A020

Time Awake Since Boot: 38000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x00000004b9ac81e8

Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0x4b9ac81e8:

    VM_ALLOCATE            00000004b9900000-00000004b9ac8000 [ 1824K] rw-/rwx SM=PRV 

-->

    VM_ALLOCATE            00000004b9b00000-00000004b9c56000 [ 1368K] rw-/rwx SM=PRV 

Global Trace Buffer (reverse chronological seconds):

2544.261982  CFNetwork                 0x00007fff94064db3 TCP Conn 0x129988e20 SSL Handshake DONE

2544.321219  CFNetwork                 0x00007fff94064c8f TCP Conn 0x129988e20 starting SSL negotiation

2544.321346  CFNetwork                 0x00007fff94063659 TCP Conn 0x129988e20 complete. fd: 37, err: 0

2544.321511  CFNetwork                 0x00007fff940f1f33 TCP Conn 0x129988e20 event 1. err: 0

2544.349837  CFNetwork                 0x00007fff9406292b TCP Conn 0x129988e20 started

2544.432098  CFNetwork                 0x00007fff94064db3 TCP Conn 0x143bd9900 SSL Handshake DONE

2544.523615  CFNetwork                 0x00007fff94064c8f TCP Conn 0x143bd9900 starting SSL negotiation

2544.523763  CFNetwork                 0x00007fff94063659 TCP Conn 0x143bd9900 complete. fd: 38, err: 0

2544.523916  CFNetwork                 0x00007fff940f1f33 TCP Conn 0x143bd9900 event 1. err: 0

2544.550879  CFNetwork                 0x00007fff9406292b TCP Conn 0x143bd9900 started

2550.495980  libsystem_trace.dylib     0x00007fff906a00fa dyld_image_header_containing_address(0x12873b370) failed

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.HSL.framework       0x000000010b52489d HSL::AudioWaveformAppearance::DrawAudioWaveform(ASL::ParamRect<int> const&, ASL::ParamColor<RGBColor>, unsigned int, unsigned int, unsigned int, unsigned int, float, int, bool) + 797

1   com.adobe.HSL.framework       0x000000010b523178 HSL::AudioWaveformAppearance::Draw(UIF::DC&, ASL::ParamRect<int> const&, std::vector<ASL::ParamRect<int>, std::allocator<ASL::ParamRect<int> > >&, std::vector<int, std::allocator<int> >&, std::vector<float, std::allocator<float> >&, std::vector<bool, std::allocator<bool> >&) + 6920

2   com.adobe.HSL.framework       0x000000010b4f6270 HSL::AudioFrameView::PaintSelf(UIF::DC&) + 1904

3   com.adobe.UIFramework.framework 0x00000001064a80d3 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1043

4   com.adobe.dvaui.framework     0x00000001054e1cf1 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 385

5   com.adobe.dvaui.framework     0x00000001054e1f9e dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 590

6   com.adobe.dvaui.framework     0x00000001054e237c dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 412

7   com.adobe.dvaui.framework     0x00000001054dffff dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

8   com.adobe.UIFramework.framework 0x00000001064a80de UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1054

9   com.adobe.dvaui.framework     0x00000001054e1cf1 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 385

10  com.adobe.dvaui.framework     0x00000001054e1f9e dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 590

11  com.adobe.dvaui.framework     0x00000001054e237c dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 412

12  com.adobe.dvaui.framework     0x00000001054dffff dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

13  com.adobe.UIFramework.framework 0x00000001064a80de UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1054

14  com.adobe.dvaui.framework     0x00000001054e1cf1 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 385

15  com.adobe.dvaui.framework     0x00000001054e1f9e dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 590

16  com.adobe.dvaui.framework     0x00000001054e237c dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 412

17  com.adobe.dvaui.framework     0x00000001054dffff dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

18  com.adobe.UIFramework.framework 0x00000001064b0420 UIF::TabViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 912

19  com.adobe.dvaui.framework     0x00000001055771a9 void dvaui::drawbot::InvokeDrawbot<dvaui::ui::OS_View, std::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*>, NSView*>(dvaui::ui::OS_View const&, std::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*> const&, dvaui::drawbot::SupplierInterface const&, NSView*, __HIShape const*, dvaui::drawbot::SurfaceInterface*, std::vector<dvacore::geom::RectT<int>, std::allocator<dvacore::geom::RectT<int> > >*, bool) + 985

20  com.adobe.dvaui.framework     0x000000010556684b dvaui::ui::OS_View::UI_HandlePlatformDrawEvent(dvaui::drawbot::SurfaceInterface*) + 379

21  com.adobe.dvacore.framework   0x000000010012f79c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

22  com.adobe.Frontend.framework   0x0000000100910969 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

23  com.adobe.dvacore.framework   0x000000010012f833 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 99

24  com.adobe.dvacore.framework   0x00000001001301a0 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160

25  com.adobe.dvaui.framework     0x000000010557113d -[DVAMacContainerView drawRect:] + 157

26  com.apple.AppKit               0x00007fff84095c86 -[NSView _drawRect:clip:] + 3550

27  com.apple.AppKit               0x00007fff84093cf5 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 3136

28  com.apple.AppKit               0x00007fff84094785 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 5840

29  com.apple.AppKit               0x00007fff84094785 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 5840

30  com.apple.AppKit               0x00007fff84094785 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 5840

CRASH 2

Process:               Adobe Premiere Pro CC 2017 [1421]

Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier:            com.adobe.PremierePro.CC11

Version:               11.0.2 (11.0.2)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Premiere Pro CC 2017 [1421]

User ID:               502

Date/Time:             2017-08-02 21:24:09.716 -0700

OS Version:            Mac OS X 10.11.6 (15G1421)

Report Version:        11

Anonymous UUID:        8AA87CCC-C659-947C-0F2D-D9128434A020

Sleep/Wake UUID:       7E667282-BE53-4871-B34E-EBCA5425A4DE

Time Awake Since Boot: 33000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGSEGV)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Global Trace Buffer (reverse chronological seconds):

2231.482652  CFNetwork                 0x00007fff955bfdb3 TCP Conn 0x4cc540a20 SSL Handshake DONE

2231.651517  CFNetwork                 0x00007fff955bfc8f TCP Conn 0x4cc540a20 starting SSL negotiation

2231.651628  CFNetwork                 0x00007fff955be659 TCP Conn 0x4cc540a20 complete. fd: 55, err: 0

2231.651786  CFNetwork                 0x00007fff9564cf33 TCP Conn 0x4cc540a20 event 1. err: 0

2231.735794  CFNetwork                 0x00007fff955bd92b TCP Conn 0x4cc540a20 started

4926.517351  CFNetwork                 0x00007fff955bfdb3 TCP Conn 0x1433096d0 SSL Handshake DONE

4926.565414  CFNetwork                 0x00007fff955bfc8f TCP Conn 0x1433096d0 starting SSL negotiation

4926.565544  CFNetwork                 0x00007fff955be659 TCP Conn 0x1433096d0 complete. fd: 37, err: 0

4926.565562  CFNetwork                 0x00007fff9564cf33 TCP Conn 0x1433096d0 event 1. err: 0

4926.599822  CFNetwork                 0x00007fff955bd92b TCP Conn 0x1433096d0 started

4926.683150  CFNetwork                 0x00007fff955bfdb3 TCP Conn 0x1427e8bc0 SSL Handshake DONE

4926.787579  CFNetwork                 0x00007fff955bfc8f TCP Conn 0x1427e8bc0 starting SSL negotiation

4926.787710  CFNetwork                 0x00007fff955be659 TCP Conn 0x1427e8bc0 complete. fd: 37, err: 0

4926.787739  CFNetwork                 0x00007fff9564cf33 TCP Conn 0x1427e8bc0 event 1. err: 0

4926.846608  CFNetwork                 0x00007fff955bd92b TCP Conn 0x1427e8bc0 started

4932.707163  libsystem_trace.dylib     0x00007fff91bfb0fa dyld_image_header_containing_address(0x11d2e20f0) failed

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib         0x00007fff891a3f72 mach_msg_trap + 10

1   libsystem_kernel.dylib         0x00007fff891a33b3 mach_msg + 55

2   com.apple.CoreFoundation       0x00007fff8fc65124 __CFRunLoopServiceMachPort + 212

3   com.apple.CoreFoundation       0x00007fff8fc645ec __CFRunLoopRun + 1356

4   com.apple.CoreFoundation       0x00007fff8fc63e38 CFRunLoopRunSpecific + 296

5   com.apple.HIToolbox           0x00007fff88ce1935 RunCurrentEventLoopInMode + 235

6   com.apple.HIToolbox           0x00007fff88ce176f ReceiveNextEventCommon + 432

7   com.apple.HIToolbox           0x00007fff88ce15af _BlockUntilNextEventMatchingListInModeWithFilter + 71

8   com.apple.AppKit               0x00007fff8548edf6 _DPSNextEvent + 1067

9   com.apple.AppKit               0x00007fff8548e226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

10  com.adobe.dvaui.framework     0x0000000105559036 dvaui::ui::OS_Dialog::ModalLoop() + 214

11  com.adobe.dvaui.framework     0x0000000105558c5c dvaui::ui::OS_Dialog::RunModal() + 172

12  com.adobe.dvaeve.framework     0x000000010a122932 dvaeve::UI_EveManager::DisplayView(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::istream&, dvaui::drawbot::SupplierInterface const*, dvaui::ui::UI_Node*, bool, bool) + 1602

13  com.adobe.dvaeve.framework     0x000000010a11da76 dvaeve::UI_Eve::ParseEveScript(std::basic_stringstream<char, std::char_traits<char>, std::allocator<char> >&, bool) + 438

14  com.adobe.Mezzanine.framework 0x000000010841f829 MZ::DoProjectImportSelectionDialog(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool&) + 377

15  com.adobe.Mezzanine.framework 0x0000000108229c0f MZ::DoImportOneFile(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, MZ::MediaParams const&, ASL::InterfaceRef<BE::IProjectLoadStatus, BE::IProjectLoadStatus>, ASL::InterfaceRef<BE::IProgress, BE::IProgress>, dvacore::utility::SmallBlockAllocator::vector<ASL::InterfaceRef<BE::IProjectItem, BE::IProjectItem> >&, std::vector<std::pair<int, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > >, std::allocator<std::pair<int, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > >&, bool, MZ::ImportFromEDLDialog*, bool, MZ::ImportNewSequenceMediaParamsDialog*, MZ::FileType, bool, bool, bool, bool) + 2527

16  com.adobe.Mezzanine.framework 0x0000000108228ea6 MZ::ImportOneFile(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, MZ::MediaParams const&, ASL::InterfaceRef<BE::IProjectLoadStatus, BE::IProjectLoadStatus>, ASL::InterfaceRef<BE::IProgress, BE::IProgress>, dvacore::utility::SmallBlockAllocator::vector<ASL::InterfaceRef<BE::IProjectItem, BE::IProjectItem> >&, std::vector<std::pair<int, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > >, std::allocator<std::pair<int, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > >&, bool, MZ::ImportFromEDLDialog*, bool, MZ::ImportNewSequenceMediaParamsDialog*, bool, bool, bool, bool) + 358

17  com.adobe.Mezzanine.framework 0x000000010824bb73 MZ::(anonymous namespace)::ImportFilesOperation::OnImportFile(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, ASL::ObjectPtr<dvacore::utility::SmallBlockAllocator::vector<ASL::InterfaceRef<BE::IProjectItem, BE::IProjectItem> >, ASL::AtomicValue>) + 195

18  com.adobe.Mezzanine.framework 0x0000000108248b13 MZ::(anonymous namespace)::ImportFilesOperation::ListenToMessage(ASL::Message const&) + 115

19  com.adobe.ASLMessaging.framework 0x0000000100d829d7 ASL::BroadcastMessageInner(ASL::BroadcastMessageRecord const&) + 39

20  com.adobe.Frontend.framework   0x0000000100910969 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

21  com.adobe.ASLMessaging.framework 0x0000000100d820d3 ASL::Broadcaster::BroadcastMessage(ASL::Message const&) + 1651

22  com.adobe.ASLMessaging.framework 0x0000000100d8917a ASL::StationUtils::BroadcastMessage(dvacore::utility::ImmutableString const&, ASL::Message const&) + 42

23  com.adobe.dvacore.framework   0x00000001002177d0 dvacore::threads::(anonymous namespace)::FunctionQueue::FlushFromExecutorThread(bool) + 128

24  com.adobe.dvacore.framework   0x00000001002180d4 dvacore::threads::(anonymous namespace)::RunLoopAdaptor::Execute(__CFRunLoopTimer*, void*) + 36

25  com.apple.CoreFoundation       0x00007fff8fc6daf4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

26  com.apple.CoreFoundation       0x00007fff8fc6d783 __CFRunLoopDoTimer + 1075

27  com.apple.CoreFoundation       0x00007fff8fc6d2da __CFRunLoopDoTimers + 298

28  com.apple.CoreFoundation       0x00007fff8fc647d1 __CFRunLoopRun + 1841

29  com.apple.CoreFoundation       0x00007fff8fc63e38 CFRunLoopRunSpecific + 296

30  com.apple.HIToolbox          

CRASH 3

Process:               Adobe Premiere Pro CC 2017 [979]

Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier:            com.adobe.PremierePro.CC11

Version:               11.0.2 (11.0.2)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Premiere Pro CC 2017 [979]

User ID:               502

Date/Time:             2017-08-03 13:22:13.056 -0700

OS Version:            Mac OS X 10.11.6 (15G1421)

Report Version:        11

Anonymous UUID:        8AA87CCC-C659-947C-0F2D-D9128434A020

Time Awake Since Boot: 12000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGSEGV)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Global Trace Buffer (reverse chronological seconds):

1574.818099  CFNetwork                 0x00007fff94efadb3 TCP Conn 0x141ce0b70 SSL Handshake DONE

1574.873904  CFNetwork                 0x00007fff94efac8f TCP Conn 0x141ce0b70 starting SSL negotiation

1574.874000  CFNetwork                 0x00007fff94ef9659 TCP Conn 0x141ce0b70 complete. fd: 32, err: 0

1574.874199  CFNetwork                 0x00007fff94f87f33 TCP Conn 0x141ce0b70 event 1. err: 0

1574.899286  CFNetwork                 0x00007fff94ef892b TCP Conn 0x141ce0b70 started

1574.976880  CFNetwork                 0x00007fff94efadb3 TCP Conn 0x123511470 SSL Handshake DONE

1575.081911  CFNetwork                 0x00007fff94efac8f TCP Conn 0x123511470 starting SSL negotiation

1575.082053  CFNetwork                 0x00007fff94ef9659 TCP Conn 0x123511470 complete. fd: 34, err: 0

1575.082238  CFNetwork                 0x00007fff94f87f33 TCP Conn 0x123511470 event 1. err: 0

1575.141280  CFNetwork                 0x00007fff94ef892b TCP Conn 0x123511470 started

1580.880337  libsystem_trace.dylib     0x00007fff915360fa dyld_image_header_containing_address(0x12369dd50) failed

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib         0x00007fff88ae4db6 __psynch_cvwait + 10

1   libsystem_pthread.dylib       0x00007fff87dac728 _pthread_cond_wait + 767

2   com.adobe.dvacore.framework   0x0000000100167376 void boost::condition_variable_any::wait<boost::unique_lock<boost::mutex> >(boost::unique_lock<boost::mutex>&) + 70

3   com.adobe.dvacore.framework   0x000000010021a40b dvacore::threads::WaitableGateBase::PassThrough(int) const + 299

4   com.adobe.dvacore.framework   0x000000010020e3d7 dvacore::threads::(anonymous namespace)::SubExecutor<dvacore::threads::ThreadSafeQueue<dvacore::threads::(anonymous namespace)::AllocatedFunctionWithSerialNumber> >::Flush() + 663

5   com.adobe.PlayerHost.framework 0x0000000107706106 non-virtual thunk to ML::VideoPlayer::YieldLock() + 54

6   com.adobe.Backend.framework   0x0000000102a51279 BE::DataLock::ForcefulLock(unsigned int&) + 297

7   com.adobe.Backend.framework   0x0000000102a5edb7 BE::Executor::Execute(ASL::InterfaceRef<BE::IAction, BE::IAction>, ASL::InterfaceRef<BE::IProperties, BE::IProperties>, ASL::InterfaceRef<BE::IUndoStack, BE::IUndoStack>, bool) + 887

8   com.adobe.Backend.framework   0x0000000102a5e86a BE::Executor::Execute(ASL::InterfaceRef<BE::IAction, BE::IAction>, ASL::InterfaceRef<BE::IProperties, BE::IProperties>) + 106

9   com.adobe.Backend.framework   0x0000000102a65f5f BE::ExecutorImpl::Execute(ASL::InterfaceRef<BE::IAction, BE::IAction>, ASL::InterfaceRef<BE::IProperties, BE::IProperties>) + 127

10  com.adobe.Mezzanine.framework 0x00000001080112ef MZ::ExecuteAction(ASL::InterfaceRef<BE::IExecutor, BE::IExecutor>, ASL::InterfaceRef<BE::IAction, BE::IAction>, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 431

11  com.adobe.Mezzanine.framework 0x00000001085674bb MZ::SequenceActions::ExecuteApplyTransitionAction(ASL::InterfaceRef<BE::ISequence, BE::ISequence>, dvacore::utility::Guid, ASL::InterfaceRef<BE::IAction, BE::IAction>) + 315

12  com.adobe.HandlerTimeline.framework 0x000000010e8e3ee1 HandlerTimeline::TrackViewAreaCommander::OnApplyDefaultTransitions(UIF::Command const&) + 6081

13  com.adobe.HandlerTimeline.framework 0x000000010e8e6340 HandlerTimeline::TrackViewAreaCommander::OnApplyDefaultAudioTransition(UIF::Command const&) + 96

14  com.adobe.HandlerTimeline.framework 0x000000010e8fc83b HandlerTimeline::TrackViewAreaCommander::ObeyCommand(UIF::Command const&) + 3659

15  com.adobe.HandlerTimeline.framework 0x000000010e89fa1a HandlerTimeline::TrackViewArea::ObeyCommand(UIF::Command const&) + 26

16  com.adobe.UIFramework.framework 0x00000001063841a5 UIF::Commander::PostCommandInner(UIF::Command const&, bool&) + 789

17  com.adobe.Frontend.framework   0x0000000100910969 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

18  com.adobe.UIFramework.framework 0x0000000106383e05 UIF::Commander::PostCommand(UIF::Command const&) + 117

19  com.adobe.UIFramework.framework 0x00000001064809e3 UIF::ShortcutManager::TranslateKeyboardEvent(UIF::KeySpec const&, bool, bool) const + 819

20  com.adobe.UIFramework.framework 0x0000000106483dde UIF::ShortcutManager::DispatchKeyboardEvent(dvaui::ui::KeyboardEvent const&, bool) const + 286

21  com.adobe.UIFramework.framework 0x000000010652e007 UIF::TopLevelWindowImpl::UI_DoKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 135

22  com.adobe.dvaui.framework     0x00000001054e5c37 dvaui::ui::UI_Node::UI_DispatchKeyboardEventToNode(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 135

23  com.adobe.dvaui.framework     0x00000001054e7d99 dvaui::ui::UI_Node::UI_DispatchKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 409

24  com.adobe.dvaui.framework     0x000000010555f783 dvaui::ui::OS_Node::UI_DispatchKeyboardEventFromOS(dvaui::ui::OS_Event*) + 147

25  com.adobe.dvaui.framework     0x00000001055657e4 dvaui::ui::OS_View::UI_DispatchPlatformKeyDownEvent(dvaui::ui::OS_Event&) + 148

26  com.adobe.dvaui.framework     0x0000000105565031 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 305

27  com.adobe.dvaui.framework     0x0000000105564ed6 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

28  com.adobe.dvaui.framework     0x0000000105566606 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70

29  com.adobe.dvacore.framework   0x000000010012f79c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

30  com.adobe.Frontend.framework   0x0000000100910969 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

CRASH 4

Process:               Adobe Premiere Pro CC 2017 [565]

Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier:            com.adobe.PremierePro.CC11

Version:               11.0.2 (11.0.2)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Premiere Pro CC 2017 [565]

User ID:               502

Date/Time:             2017-08-03 12:46:54.030 -0700

OS Version:            Mac OS X 10.11.6 (15G1421)

Report Version:        11

Anonymous UUID:        8AA87CCC-C659-947C-0F2D-D9128434A020

Time Awake Since Boot: 10000 seconds

System Integrity Protection: enabled

Crashed Thread:        26  Dispatch queue: com.apple.root.default-qos

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x000000004d538a90

Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0x4d538a90:

-->

    __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Application Specific Information:

objc_msgSend() selector name: frame

Global Trace Buffer (reverse chronological seconds):

9862.816024  CFNetwork                 0x00007fff94efadb3 TCP Conn 0x141de0770 SSL Handshake DONE

9862.876987  CFNetwork                 0x00007fff94efac8f TCP Conn 0x141de0770 starting SSL negotiation

9862.877106  CFNetwork                 0x00007fff94ef9659 TCP Conn 0x141de0770 complete. fd: 35, err: 0

9862.877226  CFNetwork                 0x00007fff94f87f33 TCP Conn 0x141de0770 event 1. err: 0

9898.246121  CFNetwork                 0x00007fff94ef892b TCP Conn 0x141de0770 started

9898.326177  CFNetwork                 0x00007fff94efadb3 TCP Conn 0x123f29430 SSL Handshake DONE

9898.418345  CFNetwork                 0x00007fff94efac8f TCP Conn 0x123f29430 starting SSL negotiation

9898.418507  CFNetwork                 0x00007fff94ef9659 TCP Conn 0x123f29430 complete. fd: 35, err: 0

9898.418568  CFNetwork                 0x00007fff94f87f33 TCP Conn 0x123f29430 event 1. err: 0

9898.482424  CFNetwork                 0x00007fff94ef892b TCP Conn 0x123f29430 started

9904.866621  libsystem_trace.dylib     0x00007fff915360fa dyld_image_header_containing_address(0x124869b00) failed

Thread 0:: Dispatch queue: com.apple.main-thread

0   com.adobe.Backend.framework   0x0000000102a236de BE::AudioSequenceContent::GetImmediateChildren(bool, dvacore::utility::SmallBlockAllocator::set<ASL::InterfaceRef<BE::Node, BE::INode>, std::less<ASL::InterfaceRef<BE::Node, BE::INode> > >&) const + 62

1   com.adobe.Backend.framework   0x0000000102a75c07 BE::Node::SetRootNode(BE::Node*) + 231

2   com.adobe.Backend.framework   0x0000000102a75d26 BE::Node::SetRootNode(BE::Node*) + 518

3   com.adobe.Backend.framework   0x0000000102a75d26 BE::Node::SetRootNode(BE::Node*) + 518

4   com.adobe.Backend.framework   0x0000000102a75d26 BE::Node::SetRootNode(BE::Node*) + 518

5   com.adobe.Backend.framework   0x0000000102a75d26 BE::Node::SetRootNode(BE::Node*) + 518

6   com.adobe.Backend.framework   0x0000000102a75d26 BE::Node::SetRootNode(BE::Node*) + 518

7   com.adobe.Backend.framework   0x0000000102a75d26 BE::Node::SetRootNode(BE::Node*) + 518

8   com.adobe.Backend.framework   0x0000000102a75d26 BE::Node::SetRootNode(BE::Node*) + 518

9   com.adobe.Backend.framework   0x0000000102a75d26 BE::Node::SetRootNode(BE::Node*) + 518

10  com.adobe.Backend.framework   0x0000000102a75d26 BE::Node::SetRootNode(BE::Node*) + 518

11  com.adobe.Backend.framework   0x0000000102c2d952 BE::Project::~Project() + 194

12  com.adobe.Backend.framework   0x0000000102c2ecaf BE::Project::~Project() + 15

13  com.adobe.Backend.framework   0x0000000102c469ee non-virtual thunk to BE::Project::Release() + 78

14  com.adobe.Backend.framework   0x0000000102c7e24a BE::ProjectProxy::~ProjectProxy() + 490

15  com.adobe.Backend.framework   0x0000000102c7e4bf BE::ProjectProxy::~ProjectProxy() + 15

16  com.adobe.Backend.framework   0x0000000102c811ae BE::ProjectProxy::Release() + 78

17  com.adobe.HSL.framework       0x000000010b639fcc HSL::MonitorMetadataOverlayRenderer::~MonitorMetadataOverlayRenderer() + 1068

18  com.adobe.HSL.framework       0x000000010b63888f HSL::MonitorMetadataOverlayRenderer::~MonitorMetadataOverlayRenderer() + 15

19  com.adobe.HSL.framework       0x000000010b63994b non-virtual thunk to HSL::MonitorMetadataOverlayRenderer::Release() + 43

20  com.adobe.PlayerHost.framework 0x00000001076e9f3e ML::(anonymous namespace)::CompositeOverlayRenderer::~CompositeOverlayRenderer() + 62

21  com.adobe.PlayerHost.framework 0x00000001076e9e6c ML::(anonymous namespace)::CompositeOverlayRenderer::Release() + 44

22  com.adobe.PlayerHost.framework 0x0000000107707bbf ML::VideoPlayer::SetOverlayRenderer(ASL::InterfaceRef<ML::IOverlayRenderer, ML::IOverlayRenderer> const&) + 95

23  com.adobe.PlayerHost.framework 0x0000000107727f71 ML::VideoPlayerProxy::~VideoPlayerProxy() + 113

24  com.adobe.PlayerHost.framework 0x000000010772842f ML::VideoPlayerProxy::~VideoPlayerProxy() + 15

25  com.adobe.PlayerHost.framework 0x00000001077342cb ML::VideoPlayerProxy::Release() + 75

26  com.adobe.HSL.framework       0x000000010b4e0c04 HSL::ActiveClip::Shutdown() + 148

27  com.adobe.HSL.framework       0x000000010b55fb78 HSL::Terminate() + 88

28  com.adobe.Frontend.framework   0x0000000100979b23 FE::Initializer::PrivateImpl::~PrivateImpl() + 131

29  com.adobe.Frontend.framework   0x000000010097664f FE::Initializer::PrivateImpl::~PrivateImpl() + 15

30  com.adobe.Frontend.framework   0x0000000100970b86 FE::Initializer::~Initializer() + 22

Any help would be greatly appreciated.

    This topic has been closed for replies.

    2 replies

    Inspiring
    August 17, 2017

    Have you tried creating a new project, then importing your sequences and footage from the old project?

    If you've switched out the entire machine, and other editors have no problem with the footage, than just about the only thing left is a hiccup in the project file that needs to be rebuilt.

    Participant
    August 23, 2017

    Hey Ben,

    We created a new project and continued to have the same issues.

    The only thing that has kept the machine running so far is a clean install of the OS. When we brought in the new machine, we built from a Time Machine backup. This time we built from the ground up, and he's working in smaller reels; something like five minute sequences.

    That's the only approach that's given us any success.

    Inspiring
    August 15, 2017

    Try deleting all Media Cache files and rendered previews.

    Participant
    August 15, 2017

    Hey Ben,

    I should have noted this in my initial post, but we've already tried that.

    Here's a list of things we've done to try to correct the issue:

    -Switched out his machine entirely

    -Made sure there were no morph cuts in use

    -Switched from Chrome to Safari for browsing while editing

    -Deleted preferences

    -Cleared media cache and render previews

    -Deleted the media cache manually

    -Switched LAN slots/cables to the Facilis

    -Uninstall/Reinstall 11.0.2

    -Changed RAM reserved for Premiere from 29 to 21

    Kevin J. Monahan Jr.
    Legend
    August 17, 2017
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio