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Serene_help0D45
Serene_help0D45
Participating Frequently
June 16, 2015
Answered

Premiere Pro CC 2015 does not recognize Sony MTS files on Windows 7

  • June 16, 2015
  • 15 replies
  • 14900 views

Premiere Pro CC 2015 does not recognize Sony MTS files

Title edit by moderator

    This topic has been closed for replies.
    Correct answer Vinay Dwivedi

    Win 7 - Load project, media is not linked, try to link, it shows up fine in Link Media requester, select file > "the file has an unsupported compression type"


    Hi Curtis,


    Please go to Task Manager on your windows 7 (CTRL+SHIFT KEY+Esc), in prcesses tab check the box which says "show all processes from users" . Once done close all the processes of Adobe found in processes tab.

    After this please go to documents folder and rename Adobe folder(s) as Old_Adobe

    Then Click on start button and in Search program and files box type %appdata%, this will take you to Roaming folder. In this rename the Adobe folder as old_Adobe.


    Restart your machine. Launch Premiere Pro>Sign in and then check the behavior.


    //Vinay

    15 replies

    Show previous replies
    Serene_help0D45
    Serene_help0D45Author
    Participating Frequently
    June 16, 2015

    Win 8.1 64Bits

    SuperMicro

    16 Intel Xeon 3.4GHz

    64 RAM ECC

    Nivia Tesla K20

    Nvidia Quadro K5000

    1 SSD System

    7 HD´s seagate constellation ES3

    L
    locomoto60@yahoo.com
    Participant
    June 16, 2015

    Same problem with files on CC2015. Panasonic .MTS files and Sony AX2000 MOV files. Work absolutely fine in CC 2014. I did get a heads up last night from one of my industry friends to not let the install for CC2015 *UNINSTALL* CC2014 (in the advanced options), so I'm safe there. I'm on a PC, Windows 8.1.

    C
    COLFUD
    Participant
    June 16, 2015

    How do I not let the install for CC2015 not UNINSTALL CC2014?  Where are the  advanced options?

    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    June 16, 2015

    Hi David,

    Check the below blog.

    http://blogs.adobe.com/kevinmonahan/2015/06/16/installation-of-cc-2015-applications-uninstall-cc-2014-applications-by-default/

    //Vinay

    Serene_help0D45
    Serene_help0D45Author
    Participating Frequently
    June 16, 2015

    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    June 16, 2015

    Hi Juarez,

    Please provide us some more information about the OS that you are using and the Error message that you get once you import the files.

    This issue can arise if the activation of CC application is not done correctly or there are some issues with it.

    Regards,

    Vinay

    T
    Thrill Media
    Inspiring
    June 16, 2015

    It's the same thing that happened last time. It's happening with my Panny HMC footage as well.

    (At least in my case) It has NOTHING to do with importing the footage, the project was fine in CC2014... upgrade to CC2015 and it no longer works. Need a solution now! Deadlines.

    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    June 16, 2015

    Hi Curtis,

    Please provide us the request information so that we can help.

    //Vinay

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 16, 2015

    Hi totallcomunicacao,

    • Did you copy the entire SD card to your hard drive before importing?
    • Did you import via the Media Browser and not File > Import or by dragging and dropping?

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    FocusPulling.com
    FocusPulling.com
    Known Participant
    November 22, 2015

    Kevin-Monahan wrote:

    Hi totallcomunicacao,

    • Did you copy the entire SD card to your hard drive before importing?
    • Did you import via the Media Browser and not File > Import or by dragging and dropping?

    Thanks,

    Kevin

    May I suggest (for the billionth time) that this major, embarrassing product bug simply be fixed after all these years?

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