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Premiere Pro CC 2015 does not recognize Sony MTS files on Windows 7

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Premiere Pro CC 2015 does not recognize Sony MTS files

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Vinay DwivediRéponse

Adobe Employee

Win 7 - Load project, media is not linked, try to link, it shows up fine in Link Media requester, select file > "the file has an unsupported compression type"

Hi Curtis,

Please go to Task Manager on your windows 7 (CTRL+SHIFT KEY+Esc), in prcesses tab check the box which says "show all processes from users" . Once done close all the processes of Adobe found in processes tab.

After this please go to documents folder and rename Adobe folder(s) as Old_Adobe

Then Click on start button and in Search program and files box type %appdata%, this will take you to Roaming folder. In this rename the Adobe folder as old_Adobe.

Restart your machine. Launch Premiere Pro>Sign in and then check the behavior.

//Vinay

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Serene_help0D45Auteur

Participating Frequently

Win 8.1 64Bits

SuperMicro

16 Intel Xeon 3.4GHz

64 RAM ECC

Nivia Tesla K20

Nvidia Quadro K5000

1 SSD System

7 HD´s seagate constellation ES3

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L

locomoto60@yahoo.com

Participant

Same problem with files on CC2015. Panasonic .MTS files and Sony AX2000 MOV files. Work absolutely fine in CC 2014. I did get a heads up last night from one of my industry friends to not let the install for CC2015 *UNINSTALL* CC2014 (in the advanced options), so I'm safe there. I'm on a PC, Windows 8.1.

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C

COLFUD

Participant

How do I not let the install for CC2015 not UNINSTALL CC2014? Where are the advanced options?

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Vinay Dwivedi

Adobe Employee

Hi David,

Check the below blog.

http://blogs.adobe.com/kevinmonahan/2015/06/16/installation-of-cc-2015-applications-uninstall-cc-2014-applications-by-default/

//Vinay

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Serene_help0D45Auteur

Participating Frequently

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Vinay Dwivedi

Adobe Employee

Hi Juarez,

Please provide us some more information about the OS that you are using and the Error message that you get once you import the files.

This issue can arise if the activation of CC application is not done correctly or there are some issues with it.

Regards,

Vinay

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T

Thrill Media

Inspiring

It's the same thing that happened last time. It's happening with my Panny HMC footage as well.

(At least in my case) It has NOTHING to do with importing the footage, the project was fine in CC2014... upgrade to CC2015 and it no longer works. Need a solution now! Deadlines.

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Vinay Dwivedi

Adobe Employee

Hi Curtis,

Please provide us the request information so that we can help.

//Vinay

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Kevin J. Monahan Jr.

Legend

Hi totallcomunicacao,

Did you copy the entire SD card to your hard drive before importing?
Did you import via the Media Browser and not File > Import or by dragging and dropping?

Thanks,

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

FocusPulling.com

Known Participant

Kevin-Monahan wrote:

Hi totallcomunicacao,

Did you copy the entire SD card to your hard drive before importing?

Did you import via the Media Browser and not File > Import or by dragging and dropping?

Thanks,

Kevin

May I suggest (for the billionth time) that this major, embarrassing product bug simply be fixed after all these years?

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