Skip to main content
K
Khinzen
Participant
June 22, 2015
Question

Premiere Pro CC 2015 keeps crashing on Windows

  • June 22, 2015
  • 27 replies
  • 21950 views

I'm using Windows 8.1. Premiere Pro CC 2015 crashes when I'm editing videoes, when I'm rendering videoes and when I'm exporting videoes. I've tried reinstalling, but it didn't solve the problem. What should I do?

Message was edited by: Kevin Monahan

Title changed to reflect OP's problem

      This topic has been closed for replies.

      27 replies

      M
      mkronhaus
      Known Participant
      September 22, 2016

      Stumbled upon this when I was about to create a new topic......I'm having the same problem T-T Premiere Pro CC 2015, Windows 10, and frankly from what I can tell the specs don't even matter at this point since the question doesn't seem to be getting answered by anyone (except the mercury playback solution).

      Rameez_Khan
      Rameez_Khan
      Legend
      September 22, 2016

      Hi mkronhaus,

      Could you also create a new discussion with all the details so that we can help you troubleshoot your problem?

      Thanks,

      Rameez

      P
      Paspas66
      Participating Frequently
      September 5, 2016

      So? Nobody from Adobe?

      A thread still not resolved after more than a year?...
      I don't understand why a such powerful company can accept this situation here.

      (so many things I don't understand...)

      Rameez_Khan
      Rameez_Khan
      Legend
      September 22, 2016

      Hi Paspas66,

      The issue that is discussed in this thread is related to an earlier version of Premiere Pro (9.0). Since then, a lot has changed under the hood.

      We usually mark the thread as correct if it solves the OP's issue. This thread is not marked as answered because people who contributed on this thread had different computer specs and for some of them, the issue was resolved. Hence, there was no definitive answer. Given the variety of hardware setups that Windows OS supports, it becomes a lot difficult to have a single answer that works for everybody. 

      That said, I'd advice you to create a new discussion mentioning your computer specs and the detailed error log so that we can help you troubleshoot the issue.

      Thank you for your patience!
      Rameez

      J
      jerryt21956761
      Participant
      May 18, 2016

      How do I revert back to 2014?  2015 crashes and has wasted weeks of my time. I can't believe how unstable this software is and it's not cheap

      The_Assassin365
      The_Assassin365
      Participant
      March 11, 2016

      I had this issue with Premiere Pro on my Ultrabook, after three hours of trouble shooting I worked out that it was because I had GPU Acceleration on when my Ultrabook only has integrated graphics. Try changing Mercury Playback Engine GPU Acceleration (opencl) to Mercury Playback Engine Software Only if you don’t have dedicated graphics.

      jubileegang
      jubileegang
      Participant
      November 16, 2015

      Same problem here. Windows 10 and Adobe Premier CC 2015.

      The entire computer goes to a blue screen and restarts every time I try to render my project!

      Come on Adobe. you have always been a respected Software provider. You can do better than this!

      Rameez_Khan
      Rameez_Khan
      Legend
      November 18, 2015

      Hi jubileegang‌,

      I've replied on your post.

      Thanks,

      Rameez

      crisd5431842
      crisd5431842
      Participant
      October 20, 2015

      Crashing here too. Windows 10 64 with premiere cc 2015.

      It chashes when I minimize to desktop. Ridiculous

      adamb57876720
      adamb57876720
      Participant
      September 29, 2015

      I can tell you that the issue is there on a very fresh install of Windows 7 64-bit (first thing I installed as soon as Windows 7 was installed).

      System:

      Asus X99 deluxe motherboard

      Asus GTX580

      5820k CPU

      Intel SSD

      T
      therealbbeesky
      Participant
      July 21, 2015

      Here's a screen shot of my issue:

      In this picture I'm rendering the timeline. In addition to this crash, the Media Export crashed and Adobe Media Encoder Crashed.

      I have updated my video drivers to the latest in hopes of curing whatever issue is going on here. I also disabled GPU playback while deleting the previews all to no avail

      Specs:
      HP Z840 Workstation

      Intel Xeon CPU E5-2650 v3 @2.3GHz

      64GB RAM

      NVIDIA Quadro K5200 driver version 10.18.13.5330

      On a separate issue, PP is also doing something weird with my bluetooth headset. I haven't searched the forums for an answer to this.

      Thanks -bb

      jeffc54426914
      jeffc54426914
      Participant
      August 21, 2015

      Since installing windows 10 Premiere Pro CC constantly crashes while starting up. Laptop is a Toshiba P50t-b10e stock. All drivers have been updated to the latest versions through windows updates.

        S
        smithanderson7771496
        Participant
        August 21, 2015

        Same issue on my PC. I can't export or use Media Encoder. I can edit videos but not export.

        Uninstalled my Nvidia drivers, CC, removed caches etc.  Same thing. I even set encoding to software only.

        BMcCarty
        BMcCarty
        Known Participant
        July 14, 2015

        Come on Adobe! I've now installed updates for InDesign and Illustrator, but no updates to fix the Premiere Pro problems so many people are experiencing. I'm still getting playback issues and audio out of sync error messages, so something isn't working properly.

        Let us know that you're doing something to fix the problem, or even if you're not doing anything at all. JUST SAY SOMETHING. 

        R
        robertmknowles
        Participant
        July 14, 2015

        Definitely not ready for prime time .

        Very disappointing update lots of wonderful features in theory but do

        please let's fix the " bugs"""

        F
        fremor
        Participant
        July 1, 2015

        What is the latest info on the Premiere Pro CC 2015 performance issue? I am having a problem where PP CC 2015 crashes randomly as I am editing and try to playback from my timeline. Tech support said it was a hardware incompatibility with my audio hardware and told me it was being worked on. Things appeared normal after he adjusted my hardware settings but now the problem has returned. I am running:

        OS Name    Microsoft Windows 7 Enterprise

        Version    6.1.7601 Service Pack 1 Build 7601

        System Type    x64-based PC

        Processor    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)

        Installed Physical Memory (RAM)    32.0 GB

        Show more replies
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices