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Premiere Pro CC 2017 - Arrow keys have stopped working in timeline panel after update 11.1.2?

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So this is a little odd, but since the most recent update I find the arrow keys no longer step backward or forward in the timeline panel (shift left and right aren't working either). If I click into the Program monitor, then the the arrow keys move the play head, but not if I click in the timeline. Holding K and pressing L or J does still move one frame in the timeline though.

I've checked in the shortcuts panel to see if anything has changed, but step back/forward are still listed under left and right arrows, and there isn't anything that should be overriding them. I also tried clearing the shortcuts in a custom shortcut layout, then adding the command again,and the same thing happened.

Has this happened to anyone else? Any ideas about fixing it?

S

shingimel-rQGtJZCorrect answer

Participant

I'm using Windows 10 on a PC

I can use the arrows just fine in the Source monitor

the problem solves temporarily when re-launching the software, but at some point the keys will stop working again

--Edit--

This happens to me while editing multi-camera clips, and when the arrow keys stop working i toggle the multi-cam view (Shift+0) and it resolves.

Haven't reproduced it yet, but it might be the thing

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R

ritwiksondhi

Participant

A big Thank You

From 2020

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B

BlairFrancis

Participant

This was just happening to me too... and I was able to resolve the issue by activating multi-cam (which I wasn't using in the sequence) and then deactivating it. I noticed that in my program window I was able to use the cursor with the arrow keys, but not in the timeline window.

I'm using Windows 10 and v11.1.2

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W

wholetrack

Participant

This fixed it for me - thank you !!!

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jim_miesner

Participant

I am also having this issue. "Show Audio Time Units" is unchecked and the problem still persists.

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stefan_gru

Inspiring

Everyone with this problem: What OS are you using? I have not seen this in Premiere Pro 11.1.2 running on macOS 10.10.5.

Can you use the arrow keys when the clip is loaded in the Source Monitor? How reproducible is this? If you close Premiere Pro and relaunch it, does the arrow functionality return?

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S

shingimel-rQGtJZCorrect answer

Participant

I'm using Windows 10 on a PC

I can use the arrows just fine in the Source monitor

the problem solves temporarily when re-launching the software, but at some point the keys will stop working again

--Edit--

This happens to me while editing multi-camera clips, and when the arrow keys stop working i toggle the multi-cam view (Shift+0) and it resolves.

Haven't reproduced it yet, but it might be the thing

Translate

D

donverse74

Participant

I thought I was having the same problem and realized that I had, "Show Audio Time Units" checked in the sequence settings. Hope that helps someone.

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S

Stirling Projects

Participating Frequently

This solved it for me.

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R

rickyv83881870

Participant

I started having the same issue this week! Have you found a way to fix it?

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E

excited_Genie16B8

Legend

Take a look through this. Maybe something will help.

Unofficial Premiere Pro Troubleshooting Guide

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Clint.Wagoner

Participant

Seriously? A whole troubleshooting guide for one question? This must be the most unhelpful reply I have ever seen. Why even bother to take the time to type this abomination under the guise of "help"?

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