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chrisb51509017
Participant
March 25, 2017
Question

Premiere Pro CC 2017 Repeated Crashing

  • March 25, 2017
  • 0 replies
  • 326 views

For the past 3 days, I've had the same issue with Premiere Pro where I import a clip into my sequence and as soon as I either play the clip or scrub through the timeline, I get a pop up warning me that a serious error has occurred and that program has to shut down.  The videos that I'm importing are Quicktime mov files (H.264, AAC)

I'm running Mac OSX 10.11.1

This is the first pop up message: Sorry, a serious error has occurred that requires Adobe Premiere Pro CC to shut down. We will attempt to save your current project.

This is the excerpt from the crash report:

Process:           Adobe Premiere Pro CC 2017 [1820]
Path:              /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017
Identifier:        com.adobe.PremierePro.CC11
Version:           11.0.2 (11.0.2)
Code Type:         X86-64 (Native)
Parent Process:    ??? [1]
Responsible:       Adobe Premiere Pro CC 2017 [1820]
User ID:           501

Date/Time:         2017-03-24 21:06:52.089 -0400
OS Version:        Mac OS X 10.11.1 (15B42)
Report Version:    11
Anonymous UUID:    4AFE6F31-41FD-114B-99C3-A65C33AD651D

Sleep/Wake UUID:   99645040-B1BE-4C65-9222-E93625FF39D4

Time Awake Since Boot: 75000 seconds

Time Since Wake:   2900 seconds

System Integrity Protection: enabled

Crashed Thread:    42  com.apple.audio.IOThread.client

Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:   EXC_I386_GPFLT
Exception Note:    EXC_CORPSE_NOTIFY

Thread 42 Crashed:: com.apple.audio.IOThread.client

0   com.adobe.dvaaccelerate.framework    0x0000000100dfb7c0 dvaaccelerate::utility::MinMax(float const*, unsigned int) + 400

1   com.adobe.Backend.framework  0x000000010287ee41 BE::AudioMeter::ProcessAudioData(dsp::AudioBuffer&) + 337

2   com.adobe.AudioRenderer.framework    0x00000001020ac5ec AR::AudioMixTrackRenderer::GetAudioData(dvamediatypes::TickTime const&, dsp::AudioBuffer&, bool) + 1548

3   com.adobe.AudioRenderer.framework    0x00000001020c08cc AR::AudioTrackGroupRenderer::GetAudioData(dvamediatypes::TickTime const&, dsp::AudioBuffer&, bool) + 684

4   com.adobe.AudioSupport.framework    0x0000000104e8116a ML::MonitorMixer::AudioCallback(dsp::AudioBuffer&, dvamediatypes::TickTime&, unsigned long long const&, bool) + 4938

5   com.adobe.AudioSupport.framework    0x0000000104e89107 ML::AudioPlaybackBuffer::GetAudioData(dsp::AudioBuffer&, unsigned long long const&, bool) + 55

6   com.adobe.AudioSupport.framework    0x0000000104e6d5bc ML::DVAAudioDeviceHost::Prime(unsigned long long, bool, bool) + 620

7   com.adobe.dvaaudiodevice.framework    0x0000000111635446 dvaaudiodevice::AudioDevice::DoProcessing(unsigned long long, bool, int) + 646

8   com.adobe.dvaaudiodevice.framework    0x000000011167ce39 dvaaudiodevice::MultiAudioDevice::OnDataReady(unsigned long long, bool) + 841

9   com.adobe.dvaaudiodevice.framework    0x000000011167b447 dvaaudiodevice::MultiAudioDevice::OutputDevicePrimer(unsigned long long, bool) + 199

10  com.adobe.dvaaudiodevice.framework    0x0000000111635235 dvaaudiodevice::AudioDevice::DoProcessing(unsigned long long, bool, int) + 117

11  com.adobe.dvaaudiodevice.framework    0x00000001116d475b dvaaudiodevice::CoreAudioDevice::ProcessAudio(unsigned int, AudioTimeStamp const*, AudioBufferList const*, AudioTimeStamp const*, AudioBufferList*, AudioTimeStamp const*) + 1563

12  com.adobe.dvaaudiodevice.framework    0x00000001116d40e4 dvaaudiodevice::CoreAudioDevice::DeviceIOProc(unsigned int, AudioTimeStamp const*, AudioBufferList const*, AudioTimeStamp const*, AudioBufferList*, AudioTimeStamp const*, void*) + 68

13  com.apple.audio.CoreAudio 0x00007fff9e396ea3 HALC_ProxyIOContext::IOWorkLoop() + 2535
14  com.apple.audio.CoreAudio 0x00007fff9e3963ee HALC_ProxyIOContext::IOThreadEntry(void*) + 88
15  com.apple.audio.CoreAudio 0x00007fff9e3962c3 HALB_IOThread::Entry(void*) + 75
16  libsystem_pthread.dylib  0x00007fff96aeb9b1 _pthread_body + 131
17  libsystem_pthread.dylib  0x00007fff96aeb92e _pthread_start + 168
18  libsystem_pthread.dylib  0x00007fff96ae9385 thread_start + 13

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