Premiere Pro CC 2017 won't run users on domain connected machines

Forum|Forum|8 years ago
June 29, 2017
2 replies
735 views

On our Domain connected machines adobe premiere will not run all users get the same error.

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.1.6, time stamp: 0x5822ef8f

Faulting module name: dvaui.dll, version: 11.0.1.6, time stamp: 0x5822c491

Exception code: 0xc0000005

Fault offset: 0x00000000001f8fc1

Faulting process id: 0x122c

Faulting application start time: 0x01d2f0d5819dc223

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaui.dll

Report Id: f4886472-5cc8-11e7-8cac-94de808c35a1

[Title rewritten for clarity. — Mod.]

premie pro cc

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E

excited_Genie16B8

Legend

What first comes to mind are Steps 3g and h below.

Unofficial Premiere Pro Troubleshooting Guide

Vidya Sagar

Participating Frequently

Hi Phil Warren,

Sorry for the issue. Is there an antivirus or firewall installed in the machines? Please check, if possible, disable antivirus & run the program as an Administrator & test.

Please check if the GPU drivers are updated to latest version.

Thanks,

Vidya.

P

Phil WarrenAuthor

Participant

I have uninstalled the Virus protection from one machine and made sure the Graphics Drivers are up to date but i still get exactly the same error message, all other creative cloud products are working fine.

Vidya Sagar

Participating Frequently

Hi Phil Warren,

Please check if the user profiles are located in Network or on local hard drive. It is recommended to have the user profile on the local hard drive.

Thanks.

Vidya.

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