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Premiere pro cc 2018 & 2019 freezes

Forum|Forum|7 years ago
October 17, 2018
32 replies
75985 views

Hi,

I'm having lots of problems with both premiere pro CC 2018 & 2019 and it started to accrue 3 days ago, before that everything ran smoothly on my computer.

After I had issues with the 2018 version I've decided to update to 2019 to hopefully solve the problem.

The program suddenly freezes with no reason, I can still move the cursor and click on buttons but the source and program monitor are not working. In different cases, it will show me "media pending".

After that, I need to close the program but it won't close until I close it manually from the task manager.

My computer:

Lenovo legion y720

I7

16G RAM

512SSD (The project is on the computer after I thought that maybe the problem is related to my external hard disk)

Geforce 1060 GTX (I've updated the drivers)

I've tried to find a solution online and I couldn't find any, This is a huge problem for me because I'm wasting a lot of time on restarting the program more than 10 times a day.

Thanks,

Ron

Freeze or hang

This topic has been closed for replies.

Correct answer robertd57666407

Hey, after pulling my hair out I finally found a version of settings that work flawlessly. The problem for me sounds like it was related to insufficient RAM speed(not capacity) and a weird codec used for my source files. SO I did the following:

Installed HandBreak, and whatever source files from my camera I have, I converted to MP4, Web Optimized, Aling A/V Start on the Vimeo Youtube HQ 2160 p60 4K preset with the Fast Decode checkbox on Video tab active.

After that, I went into Task Manager and killed everything that uses RAM to let Premiere use as much as possible and as exclusive as possible.

And then in Premiere in Sequence Settings, on The Video Previews section, I choose I Frame the Only MPEG as Preview File Format and I unticked the Composite in Linear Color bla bla bla... thingy.

Now it works flawlessly even for 4k 60fps footage and the quality loss during handbrake decoding and reencoding is unnoticeable (tested on 4 videos).

Hope it helps!

Kevin J. Monahan Jr.

Legend

Hi,

Ron, the OP on this post was helped and his issue was solved some years ago. If you have a similar problem, please create a brand new post with details about your computer system, workflow, and media (what camera you shot the material on and the codec you are using, helps!)

This post is now locked.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

K

Kevin Dietz

Participant

This is an unmitigated disaster. Just paid for Premiere Pro and it's utterly unusable.

MyerPj

Community Expert

It's working fine for most of us.

MyerPj

Community Expert

Ha! Perfect reason why the nested threads are not working for us. This thread is six pages long currently (in the new format) and there is no indication where that new post is... it's not on the last page here, so it's somewhere buried in the thread in a nested comment. Hopefully the poster will see this message and use only the TOP blue Reply button to add messages here.

R

robertd57666407Correct answer

Participant

Hey, after pulling my hair out I finally found a version of settings that work flawlessly. The problem for me sounds like it was related to insufficient RAM speed(not capacity) and a weird codec used for my source files. SO I did the following:

Installed HandBreak, and whatever source files from my camera I have, I converted to MP4, Web Optimized, Aling A/V Start on the Vimeo Youtube HQ 2160 p60 4K preset with the Fast Decode checkbox on Video tab active.

After that, I went into Task Manager and killed everything that uses RAM to let Premiere use as much as possible and as exclusive as possible.

And then in Premiere in Sequence Settings, on The Video Previews section, I choose I Frame the Only MPEG as Preview File Format and I unticked the Composite in Linear Color bla bla bla... thingy.

Now it works flawlessly even for 4k 60fps footage and the quality loss during handbrake decoding and reencoding is unnoticeable (tested on 4 videos).

Hope it helps!

M

manasa17951108

Participant

how do you update your drivers. i have gtx 1050 ti and premier pro 19 asked to update but i don't know wbere to find the updates

Peru Bob

Community Expert

manasa17951108 wrote
i have gtx 1050 ti and premier pro 19 asked to update but i don't know wbere to find the updates

Here:

Drivers | GeForce

Download and install (do a clean install).

L

Lost Robot

Participant

I just started having issues with premiere pro panels freezing. I can still do certain things such as check media bins, sometimes scroll on the timeline but it doesn't allow me to click on the panels. Making video on the timeline shorter or simply moving them glitches as well. Re-opening the project sometimes fixes things for a short time. This is ridiculous paying over 200$ a year for this program and it's not even working properly.

My PC is a few months old and I just started having this issue over the past few weeks.
i9 9900k
64 gigs of ram

RTX 2080TI

Windows 10

site_fail

Known Participant

I'm having all sorts of really strange problems as well. Mainly lag, though. The software will freeze up for a couple seconds every 3 to 5 seconds. I've tried all the recommended things and more and it is still doing it. I"m not going to waste time posting specs because I, too, have been on live chat with Adobe several times where they took control of my workstation. They cannot solve it. I have the issues on two different workstations. I also have this strange issue where Premiere will duplicate, over and over again, clips in the bins...so there will be multiple copies of files in the bins but only one shot shows that it is being used anywhere in the sequence...unless you drag the other shot in. We have 2 top of the line HP Z series workstations and both have issues with Adobe Premiere. We are replacing one workstation with an even better workstation and I'm also thinking that Resolve is a thing I should get back into. The constant problems with each new release of Premiere are terrible....now if Blackmagic just made photoshop and after effects knockoffs I'd be set! I think adobe needs to completely rebuild Premiere from the ground up...not just say they rebuilt it.

M

Made By Kap

Participant

Go and Check your Screen Resolution and if you using multiple screen give them the same resolution.

B

bren1818

Participant

Hey there, I had the same problem and was able to solve it. Fortunately for me, I was able to "correct" the issue because I had Premiere Pro crash on me three times in a row - and had saved my work shortly before hand. The issue as I found had to do with when I added three images to my project and tried to add some video transitions between them and video. Now this is the bizarre part, I had plenty of images from the same camera which caused absolutely no problem - but these three, whenever I added them would cause Premiere to fully crash, including lockup my computer. I have a GTX 1060 with 6gb of ram and latest drivers.

So how to fix - well this may be a pain for you if you don't recall exactly when the issue started occurring, but if you do, before opening Premiere re-name some of your source video/photo footage you added just prior to the problem, then open premiere. Premier will identify it cannot find the files you renamed. (This is ok, you renamed them and can locate them if need be). See if the stability of the application returns to normal. Again this may be a bit trickier if you don't remember exactly when the issue started occurring. Once I removed the problematic images, the application hasn't crashed on me since.

I hope this helps you.

Irisvideo

Inspiring

My recent "Joy" with premiere cc 2018 is that EVERY TIME i press Ctrl+M to export, it's "not responding" for a few minutes. The frustration!

allnet7346113

Known Participant

Same here. But I find that if I click in the timeline it kind reboots itself and the export window comes up. Hope that helps. Don’t click too soon though. Wait to see that it’s not coming up on its own.

Sent from my iPhone

Irisvideo

Inspiring

will try...tnx!

M

marco carlosc91313057

Participant

I've been fighting against premiere for months. Version 2018 and 2019 are total shit. I encountered the same problems on 3 different PCs. 3 pcs with different architectures all three very performing. the files of the A7III and Dji are unmanageable. When I asked the Adobe support department for explanations, I was told that the 2018 version had bugs and that we were still using the 2017 version. It's a shame, the only solution I've found so far has been to start using other programs like davinci. P.S. € 600 a year for this disaster. I repeat, it's a shame.

allnet7346113

Known Participant

Wow…frustrating indeed…on 3 different PC’s too?!

Another thing that comes to mind besides the other steps I mentioned in the thread is that I had to re-install the latest quicktime, even though it’s not supported by adobe anymore. I think I uninstalled one time and things went weird, so I re-installed it.

Another thing….other than the software itself, try keeping project and working files on your internal hard drive, not using the cloud.

See any error codes / warnings showing up during the crashes?

BTW, I don’t work at Premiere, just another user. Plus I can’t see the full thread via email, so not sure which problems specifically you’re referring to.

My other suggestion earlier was also to use the newest driver download DIRECTLY from the manufacturer website, NOT from the OS Control Panel.

Hope these suggestions help.

Sent from Mail for Windows 10

M

marco carlosc91313057

Participant

Thanks for the tips.

The problems I've encountered are many, from freezing playback to continuous crashes.

I'm really fed up with looking for a solution.

This is a problem of Adobe not ours.

the time I lost is inconceivable. I also risked losing jobs and customers because of these problems.

If Adobe is not able to provide the service for which I pay (a lot) the only solution I see and get back the money and use other software.

The really scandalous thing is that the very assistance of adobe when I asked a hand to solve these problems had told me clearly not to use premiere 2018 because it was buggy. Do you understand? after months of hardship and almost spending € 4k on a new pc they simply told me not to use that version. I was angry.

I have therefore waited for the 2019 version and it is the same.

I lost hope.

I'll give you a solution: do not use premiere v.2018 and 2019. Get your money back.

It's good for those who use the crack for these programs. Steal or be robbed. this is sad.

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