Premiere Pro CC 2018 cannot relink media

Forum|Forum|8 years ago
November 2, 2017
3 replies
3101 views

Recently updated to Premiere Pro CC 2018 on my iMac. When I've moved media around and go to open a Premiere file, the dialog box for "locating media" gets stuck about a 1/4 of the way through. When I choose "cancel", Premiere freezes and I'm forced to shut down. Any help resolving this issue?

I'm on an iMac running macOS Sierra.

This topic has been closed for replies.

H

helpdesk@ziba.com

Participant

I've been dealing with this same issue for the several days. I have tested this with Premiere Pro 12.1.1 through 13.0.2 on MacOS El Capitan through Mojave on various MacBook Pros from Late 2013 through Mid 2015 -- all of them have the same issue. In our case, the media files are on an external hard drive, so we've also tried multiple external drives. We have one user for whom there are no problems, but, for everyone else, they are unable to re-locate media. We are working with someone remotely sending us the project files, so re-linking all of the many, many media files individually each time they send a new version of the project file is unworkable. I am currently waiting to hear back from tier 2 support.

The one user for whom this works is running Sierra and using Premiere Pro 12.1.2, but I haven't had success by recreating their setup. Since in our case the media is on an external hard drive, I can see that once the locating media process is mostly finished, activity on the external drive ceases. This happens almost immediately on El Capitan with Premier Pro 12.1.1 and 12.1.2 -- the locating media progress bar doesn't even appear.

A

all07

Participant

I'm having this same problem now, with error "a low level exception occurred 39." Interestingly, I also get importer 8 red file errors. Everything plays fine but the software thinks some of my media is offline. Could it be a RAM issue? I'm working with 8k red footage, 2k attached proxies. Every time I try to relink the program crashes. Every time I reboot program the offline media changes.

Thanks!

Andrew Murchie

Participant

I have a similar problem except I don't get the "Locating Media" dialog box - Premiere just freezes and I have to force quit. WIndows 10, CC 2018 v12.1

C

chrisj66805048

Participating Frequently

same problem.

Can't open files or re-link media I made offline, the locating media window is an instant crash every time. Obviously no one cares.

Kombi Life

Inspiring

Same issue, here. Confidence level for PP have now dropped to an all time low, so unstable!

J

jeffaplus69

Participant

I have also been having this same issue, has anyone managed to find a solution?

D

dzsokolino

Participating Frequently

I might have a solution. Adobe promised to call me right now, but looks like they won't or just busy at the moment. So what I did is when it loads the files go to the Project window, hit Command A and right click and make Offline everything. Then the bottom info bar will say all Media loaded (which is of course not true). Then start reconnecting all the files. Start with the video files, stills, etc, but leave the AE comps at last as they might need way more time. For me to connect all the files, took like 3 seconds. AE files took like 15 minutes, I had 5 AE projects used as dynamic links. You can also use Command A and relink all the files at once, you only need to show the first file, the rest should follow automatically. If your project is huge, I would relink them in groups to not overload the CPU. I have spent 3 days figuring out this trick. Also might be a good idea to clean the Cache folder fully , but then you have to wait for the conformation first. I hope it helps. Good luck.

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