Premiere Pro CC 2018 crash after using GPU acceleration

Forum|Forum|8 years ago
December 1, 2017
1 reply
1921 views

thanks for having me lose my place in line

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Kevin J. Monahan Jr.

Legend

Hi videodug,

Not sure what you mean, "place in line??" These are the user > user forums with some assistance by support techs, mainly just me and my 3 partners. If you want 1-1 tech support, and a dedicated support ticket, contact us via phone: Contact Customer Care

Kind regards,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

V

videodougAuthor

Inspiring

um, yea, I did that but I followed your advice to reset the folder permissions, restarted the computer hoping it would work, which it didn't, and then lost my place in line for the adobe chat

Kevin J. Monahan Jr.

Legend

Oh, I see what you're saying. Sorry for that. Can you try transcoding that AVCHD footage? Maybe just a sample? Or does that crash AME?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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