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Inspiring
December 1, 2017
Question

Premiere Pro CC 2018 crash after using GPU acceleration

  • December 1, 2017
  • 1 reply
  • 1921 views

thanks for having me lose my place in line

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Legend
    December 1, 2017

    Hi videodug,

    Not sure what you mean, "place in line??" These are the user > user forums with some assistance by support techs, mainly just me and my 3 partners. If you want 1-1 tech support, and a dedicated support ticket, contact us via phone: Contact Customer Care

    Kind regards,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    videodougAuthor
    Inspiring
    December 2, 2017

    um, yea, I did that but I followed your advice to reset the folder permissions, restarted the computer hoping it would work, which it didn't, and then lost my place in line for the adobe chat

    Kevin J. Monahan Jr.
    Legend
    December 2, 2017

    Oh, I see what you're saying. Sorry for that. Can you try transcoding that AVCHD footage? Maybe just a sample? Or does that crash AME?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio