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caran31796251
caran31796251
Participant
January 4, 2018
Answered

Premiere Pro CC 2018 Won't Launch

  • January 4, 2018
  • 9 replies
  • 47046 views

Within the last two days Premiere Pro CC 2018 stopped launching, or if it did launch, would freeze on the splash screen, project screen, opening a project, or loading a project.

I have uninstalled/reinstalled, ensured PC software and drivers are up-to-date, restarted the PC and still nothing. I've ended every CC process and relaunched, but still nothing. I can't even open it by clicking on recent projects that I was working on two days ago. I'm not given options to send crash reports to Adobe either.

How can I get Premiere to launch/work properly again?

I'm using a Microsoft Surface Pro 4 with an Intel Core i5-6300U CPU @2.40GHz 2.5GHZ, 8GB of Ram, 64-bit operating system, running Windows 10 Pro.

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This topic has been closed for replies.
Correct answer caran31796251

Hi Kevin,

Yes and no. I can launch it but only in windows 8 Comparability mode. I normally run windows 10 Professional.

So, I kinda solved it but it feels more like a band aid than a full on solution.

thanks,

Cara

9 replies

R
riskyplayz
Participant
October 14, 2019

im having the same problem. when i click on the shortcut nothing happeneds

G
gamerboy022
Participant
June 13, 2018

Hi I have had the same problem as you and I was able to fix it and all I did was I opened up task manager and I right clicked on premiere pro and ended process and opened premiere and it was fixed.

    Azure Mirage
    Azure Mirage
    Participant
    July 14, 2019

    Thanks, gamerboy022! Having the same problem a year later, and this is the fix.

    A
    amyw20961092
    Participating Frequently
    May 28, 2018

    I am not able to launch Premiere Pro either.  I work on a PC with Windows 7 Pro.  I am a Creative Cloud subscriber and cannot launch Premiere Pro CC.

    It is urgent that this is resolved as I have client projects to complete.

    antonylau123
    antonylau123
    Participant
    April 13, 2018

    here also, just update the Premiere, but not can't open... i have clean the preference and reinstall 2 time, still only have the splash page and then turns off too. please faster update for this bug, need to hand in works......

    mas OS 10.13.4

    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    April 13, 2018

    Hi antony,

    Have you tried the steps mentioned in the below KB?

    Let me know if it helps.

    Application crashes during launch on mac OS

    //Vinay

    P
    pjsagnia
    Participant
    April 14, 2018

    I’m on windows 10 not mac. I don’t know how to follow those steps on windows 10

    Sent from Yahoo Mail for iPad

    acitron1960
    acitron1960
    Participant
    April 13, 2018

    I'm on a Mac and I can't launch Premiere as well. I opens to the splash page and then turns off.

    P
    pjsagnia
    Participant
    April 12, 2018

    Somebody please help.  I'm having the same problem.  I'm using Windows 10.  Everybody started talking about it on mac...but I need a solution for Windows 10.  I've tried launching with alt+Shift...nothing.  I need help!!!!

    digitalseer
    digitalseer
    Participating Frequently
    April 4, 2018

    Having the same issue on a Mac running Sierra 10.12.3. Just updated to the latest version of Premiere and the application won't launch. It bounces a few times, shows the load screen for 2 seconds then stops.

    It would awesome if y'all could release one version of updates without immediate bugs.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 13, 2018

      Hi CaraN,

      Are you still having trouble launching the application?

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      R
      Ricpare
      Participant
      April 4, 2018

      I have this same problem, im already reinstall, change the name of "adobe" carpets, restart my macbook, reinstall all the adobe cloud.

      Helpme i need to work

      C
      CRAIGVFX
      Participant
      April 6, 2018

      Same here. The most recent PP update wont open on our end as well.


      this worked for me:

      2. Backup the Preferences before next step(~/Documents/Adobe/Premiere Pro/12.0/Profile-USER)

      3. Rename the following list of folders to Old_foldername.

         ~/Documents/Adobe/Premiere Pro/12.0

         ~/Library/Caches/Adobe/Premiere Pro/12.0

         ~/Library/Preference/com.Adobe.PremierePro.CC12.plist

         ~/Library/Saved Application State/com.Adobe.PremierePro.CC12.savedState

      Note: All the above folders will be in the hidden library. Here are the steps to access it: Access hidden Mac OS library files

      4. Empty trash

      5. Reboot the machine.

        kulpreet singh
        kulpreet singh
        Inspiring
        January 5, 2018

        Hi caran31796251,

        Launch/open Premiere Pro by holding down shift + alt until splash screen.

        Let me know if that helps.

        Thanks,

        Kulpreet Singh

          S
          studionoir
          Participant
          April 10, 2018

          I am having this same issue as of today. Restarted, held down shift + alt... nothing is working. App is up to date as well.

          Ideas?

          digitalseer
          digitalseer
          Participating Frequently
          April 10, 2018

          This seemed to solve the problem so far - Premiere Pro cc2018 won't start anymore after latest update

          As CRAIGVFX confirmed, the steps listed worked for me.

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