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M
matthiasv29775687
Participant
December 3, 2017
Resuelto

Premiere Pro cc 2018 won't start up on mac

  • December 3, 2017
  • 4 respuestas
  • 5182 visualizaciones

Hi All,

My premiere pro 2018 won't start up on my mac (2017 works fine)

When i click the 2018 icon i see a start screen loading than it minimalizes to my dock and does nothing anymore.

Already uninstalled and installed it!

What should i do????

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de Vinay Dwivedi

    I too am having this same problem.  I have uninstalled and reinstalled the program several times.  It shows the splash screen and acts like it is opening, but then nothing... 

    Please help! 


    Hi Brigitte,

    Please try the below steps to resolve your issue.

    In your Finder, go up to the Go menu

    Click "Go To Folder"

    Type "~/Library" and click Go.

    Go to /Library/Caches/Adobe/Premiere Pro/12.0

    Delete the "Typesupport" folder

    Open up Premiere Pro.

    Hope this helps.

    //Vinay

    4 respuestas

    K
    Katbart
    Participant
    December 22, 2019

    I tried all 3 options and they did not work. I have Premiere Pro 2020, on a Mac Pro with OS 10.15.2, Catalina. Everything is up to date. Media Encoder and PP are up to date. I deleted the type support folders for previous versions. It still won't start.

    B
    bvawter
    Inspiring
    April 9, 2018

    Same thing for me. I downloaded the April 2018 update, on launch the splash screen appears momentarily, then nothing happens.

    Going back to the previous version until I hear differently from SOMEONE... ANYONE at Adobe. The new features look great but I guess we'll have to wait.

    E
    ethanc81410511
    Participant
    April 5, 2018

    Did you both have any luck resolving this issue? 

    C
    craigj12685973
    Participant
    April 5, 2018

    Hi,

    No luck. I reloaded Premiere Pro 2017 and won’t upgrade to 2018.

    Kind Regards

    Craig Jackson

    mesh creative pty ltd

    69 Welbeck Street

    Alderley Qld 4051

    m: 0423 544 755

    e: craig@meshcreative.com.au

    MarkGilvey
    MarkGilvey
    Inspiring
    April 9, 2018

    It's now April 2018 and I'm having the same problem, PPRO only gets through part of the startup screen and then disappears. I'm wondering if it has anything to do with an Apple OS update that happened a few days ago. I've updated my Adobe CC apps already.

    caran31796251
    caran31796251
    Participant
    January 4, 2018

    The same thing is happening to me! I've uninstalled/reinstalled, restarted, updated drivers, computer, etc. and it won't even launch. When it does launch, it freezes. It just started happening. One day it worked fine and the next it didn't -- no updates or anything, just stopped launching. I have projects started that 2017 won't open.

    Have you had any success?

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