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soulfurxd
Participant
June 17, 2020
Question

Premiere Pro CC 2019 crashes when selecting motion graphic or creating a new one

  • June 17, 2020
  • 1 reply
  • 196 views

Hi. I'm on Windows 10.

Whenever I create a new text layer (motion graphic) or select one, Premiere just says "Sorry, a serious error has occured that" blah blah blah.

Is there a problem with the files? Do I need to reinstall Premiere Pro?

I've tried using legacy titles, but it's kinda pointless.

Is there any way I can fix this?

 

 

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    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 17, 2020

    Try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    Also, please help us help you:
    https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

      S
      soulfurxdAuthor
      Participant
      June 18, 2020

      Thanks, I'll try that out.

        S
        soulfurxdAuthor
        Participant
        June 18, 2020

        Okay, I tried the two, and only one works. Why does changing your workspace make Premiere crash? WHAT THE

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