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Participant
March 4, 2019
Answered

Premiere Pro CC 2019 Frozen Playback

  • March 4, 2019
  • 11 replies
  • 24783 views

So with the latest version of Premiere Pro, I've had the issue of video playback in my timeline and in the source playback. I've tried a number of methods to optimize Premiere pro, from clearing cache to changing playback resolution. This is an issue I've never had until updating to the most recent version of Premiere Pro. No matter what I do the moment I begin playback on a clip I might get at the most 10 seconds before the frame freezes and the audio continues. Never mind trying to scrub through clips at 2x or higher speeds, I can't even get playback at normal speeds. I'm currently working on MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports), 2 ghz Intel Core i5 processor, 8 GB 1867 MHz memory. Which I understand isn't the latest and greatest of laptops/desktops to be editing on but not to the degree of playback issue that I'm currently having. Any tips or fixes are greatly appreciated. Any chance this is a bug that Adobe needs to fix?

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Correct answer SaitoHiro

Move all your video files to a different folder.

I had all my clips in the Downloads folder. Worked fine when I was working on the project to begin with. They stopped working when I next launched Premiere.

Created a new folder elsewhere, dragged and dropped my files into it, files automatically reloaded in Premiere. Now works fine.

11 replies

Community Expert
March 4, 2019

What's the video format you are trying to playback?

Did you try trashing the preferences?