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axellej36921085
Participating Frequently
October 23, 2018
Answered

Premiere Pro CC 2019 stuck and crashes at initializing

  • October 23, 2018
  • 15 replies
  • 45857 views

So I'm having this now. When I first updated to the new CC 2019 version everything worked fine. Then I got a Bad_Pool_Caller crash (I'm on Windows 10) and since then PP won't fully start anymore (it was on on the moment of the crash).

During initialization it get's stuck everytime on a certain plugin . I erased all plugins and now it get's stuck when initializing "Importerquicktime.prm".

I tried reinstalling, but nothing seems to work. When I use the previous version (12.1.2) of PP everything works fine. Problem is I have already upgraded some projects to CC 2019 and cannot open them in an older version.

My computer specs:

processor: Intel Core I7-6700 CPU 3.40 GHZ

RAM: 16 GB

Graphical card: Geforce GTX 1060 3GB

Does it have something to do with the Windows crash? I have a feeling it is, but don't know what to do? I looked for updating my network driver, but it was already the latest version as well.

Any help is much appreciated!

    This topic has been closed for replies.
    Correct answer Alberto_B

    PROBLEM SOLVED

    Hi there,

    I had the same issue and tried many possible solutions from use the administrator rights, renaming the Plug-ins Folder to eliminate some plugins passing by clean up the TEMP folder... the result = problem not solved.

    Before the tedious and dangerous reinstall everything advice I searched a little bit more.

    Then following a Adobe support info I tried to delete a file named SharedTags.json and voila it worked.

    The file can be found in the path - users\name\APPDATA\ROAMING\ADOBE\Common\Essential Sound\SharedTags.json

    After delete just restart Premiere and it works.

    I don`t know yet if the absence of this file causes some other trouble, but in the last hours so far so good.

    Hope it helps

    ALBERTO

    DELL XPS  i7 32GB RAM - WINDOWS 10 - VIDEO BOARD AMD RADEON  R9 370

    15 replies

    Show previous replies
    WeAreMoose
    WeAreMoose
    Inspiring
    October 25, 2018

    Sounds a bit dramatic

    Can you delete the files without killing it?

    A
    axellej36921085Author
    Participating Frequently
    October 25, 2018

    I don't know if killing that process will let me delete the files, but don't see any other option though

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    October 25, 2018

    01. C:\Users\'your user name'\AppData\Local\Temp

    Delete what's in there

    02. Update your Graphics Card driver directly from the vendor's website (don't run a traditional windows update)

    03. If you are on Macs, update to latest OSx

    A
    axellej36921085Author
    Participating Frequently
    October 25, 2018

    Deleted the temp folder and installed this driver for my graphics card GTX 1060:

    https://www.geforce.com/drivers/results/138697

    Then I reinstalled premiere pro, without any result.

    I did however noticed there were a couple of adobe files in the temp folder that could not be deleted

    In the creative cloud folder:

    WeAreMoose
    WeAreMoose
    Inspiring
    October 25, 2018

    What's the error message when attempting to delete?

    I'd fire up the Task Manager and kill all Adobe related processes and then try to delete the mentioned files.

    Thanks

    Jannick

    S
    SHOOTINGBLIND
    Participant
    October 23, 2018

    I had a similar problem ....

    Did you update media encoder as well ?

    I simply choose to unistall ans re install.  That solved all the problems.

    S
    stephenb45563900
    Participant
    October 24, 2018

    Hi SHOOTINGBLIND - I had this issue today as well. Uninstalling and reinstalling didn't work for me. Funny thing is that 2019 had been running stable for over a week now. I'm trying running as an administrator now. Thanks much.

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    October 23, 2018

    I had a similar issue but it stopped at Initializing Application and i solved it by launching Premiere Pro as an Administrator.

    Find Premiere Pro CC 2019 in the Start menu and right click on it and choose Run as administrator and report back.

    S
    stephenb45563900
    Participant
    October 24, 2018

    I have the same issue as of today; tried running as administrator from the start menu, and that did not solve the problem. This isn't looking good at all.

    WeAreMoose
    WeAreMoose
    Inspiring
    October 23, 2018

    Hey,

    Does this help?

    ImporterQuickTime.prm

    Thanks

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